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Hyundai Motor Opens World’s First Advanced ‘Workshop Automation’ for Customer Service

2014.07.04 11:44:00 No. 3239
Hyundai Motor Opens World’s First Advanced ‘Workshop Automation’ for Customer Service


Hyundai Motor Opens World’s First Advanced
‘Workshop Automation’ for Customer Service
 

 
  • Hyundai Motor introduces globally the own developed digital based ‘Workshop Automation’ service system

 

  • The world’s first unique service system expands customer benefits in Hyundai global workshops after vehicle purchases
 

July 4, 2014 Hyundai Motor Company, South Korea’s largest automaker, has launched the world’s first own developed ‘Workshop Automation’ service system in order to achieve further customer satisfaction and provide an overall service management environment to its global workshops.
 
“With the ‘Workshop Automation’ service system, Hyundai Motor Company will provide unique IT service system offering customers new service experience which will elevate the brand image as well. We will also contribute greatly to customers by continuously improving its overall quality of service through state-of-the-art digital technology” said KangRae Lee, Head of the International Service Division of Hyundai Motor Company.
 
Customers can be sufficiently informed of their vehicle’s repair status with tablet PC devices. They are also able to receive real-time information through Kiosk in customer lounges. A variety of information on Hyundai Motor’s products, brand and marketing activities are accessible in the Kiosk at the lounge as well.
 
A total of 12 modules are prepared selectively in all global workshops including automatic license plate recognition system, car inspections, real-time maintenance fee estimation and repairmen schedule managements. The global aftersales networks of Hyundai Motor are now able to build up an optimized service system based on conditions of each country.
 
Starting from Turkey end of last year, Hyundai Motor will apply the new ‘Workshop Automation’ to all global Hyundai workshops as well as 17 countries including India, Russia, Australia and Mexico this year.
 
-Ends-
 

 
About Hyundai Motor
Established in 1967, Hyundai Motor Company is committed to becoming a lifetime partner in automobiles and beyond. The company, which leads the Hyundai Motor Group, an innovative business structure capable of circulating resources from molten iron to finished cars, offers top-quality best-sellers such as Elantra, Sonata and Genesis. Hyundai Motor has seven manufacturing bases and seven design & technical centers outside of South Korea and in 2013, sold 4.73 million vehicles globally. With almost 100,000 employees worldwide, Hyundai Motor continues to enhance its product line-up with localized models and strives to strengthen its leadership in clean technology, starting with the world’s first mass-produced hydrogen-powered vehicle, ix35 Fuel Cell. 
 
More information about Hyundai Motor and its products can be found at: http://worldwide.hyundai.com  or http://www.hyundaiglobalnews.com
 

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