myHyundaiCare

• myHyundaiCare is Hyundai’s global aftersales service brand, created to elevate customer care and make it a core part of delivering the best ownership experience. This brand is not just a new name, but a promise we make to our customers worldwide that you will always receive the best service in terms of quality, care, convenience, and consistent standards at every service center.

One Brand for All Aftersales Services

• myHyundaiCare brings together all Hyundai aftersales services under a single concept, ensuring customers enjoy seamless and complete care. This includes periodic maintenance, general repairs, mobile service, EV care, and 24-hour roadside assistance. Every service is designed to maximize customer satisfaction, with a global mission to deliver the best ownership experience.

Core Principles of myHyundaiCare

• Great service starts with truly understanding customer needs. myHyundaiCare designs the aftersales journey to cover before, during, and after service, guided by 3 key principles as follows:
  

  
  #Proactive
  Under myHyundaiCare, Hyundai focuses on providing proactive care at every stage. This includes advance reminders for periodic maintenance, vehicle analysis with the Global Diagnostic System (GDS), a specialized tool used exclusively at Hyundai service centers to monitor vehicle performance, analyze data, and detect irregularities even before symptoms occur to prevent potential issues. Moreover, Hyundai brings professional technicians directly to customers through its “Before Service – Outreach Activity”, held in multiple provinces nationwide, ensuring customers in areas without authorized service centers still receive the same high-standard care.
  
  #Personalized
  Every customer has unique driving habits and lifestyles. myHyundaiCare is therefore designed to deliver personalized services tailored to each model group. This includes exclusive programs such as IONIQ Premium Care—a package of exclusive benefits for IONIQ EV owners, and EV Special Care, an inspection program specifically created for electric vehicles, carried out by Hyundai-trained technicians with specialized expertise. Hyundai also offers Mobile Service, where trained technicians, equipped with complete standard tools, travel directly to customers’ homes or offices for maintenance service, ensuring precise and convenient care.
  
  #Seamless
  myHyundaiCare makes aftersales service simple, transparent, and seamless. Customers can easily book service appointments online through Hyundai Thailand’s official website, or LINE Official Account. They can also track repair or maintenance status in real time, with full transparency from start to finish. Service history and customer benefit are connected across all Hyundai service centers nationwide, giving customers smooth and convenient experience at every step.
  
  

Core Brand Values

• myHyundaiCare is not just a brand name – it represents the very heart of Hyundai’s customer care philosophy worldwide. We believe that aftersales service should deliver both confidence and satisfaction every time our customers experience it.
  
  To ensure consistent standards of customer care across the globe, myHyundaiCare is built upon three core principles that define our service approach:
  

  
  #Precise
  We pay close attention to every detail, from diagnostics and maintenance to final delivery, ensuring customers receive trusted quality and precise standards.
  
  #Fast
  Because every moment matters, we are committed to delivering efficient, timely service that maximizes customer convenience.
  
  #Kind
  For us, true service goes beyond expertise – it means kindness, courtesy, sincerity, and warmth, so every customer feels reassured each time they visit.
  
  
  
  These three principles are at the heart of myHyundaiCare, shaping the way we serve customers around the world – building trust, ensuring satisfaction, and creating the very best ownership experience.