Our Promise

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Hyundai Motor Malaysia values every Hyundai customer with genuine care and unwavering dedication. Our strong commitment to customer-centric service is reflected in the ‘Hyundai Customer Promise,’ which highlights our belief that each customer is a valued driver. We continuously strive to deliver satisfaction through exceptional service, ensuring that every interaction reflects our core values of trust, reliability, and excellence.

We value all our customers and we commit to:

- Listen carefully and actively follow up what you tell us.
- Maintain a clean, safe and friendly environment.
- Schedule an appointment that is convenient for you.
- Attend to you promptly on arrival in a friendly and professional manner.
- Provide you with an accurate time and cost estimation.
- Obtain your prior authorization before commencing any additional work.
- Thoroughly explain all repairs performed and review all costs.
- Ensure the vehicle is returned at the agreed-upon time in clean and tidy condition.
- Make a contact within 3 business days to ensure you are satisfied with all the services provide.