From left to right, Executive Vice President of Customer Satisfaction
for Hyundai Motor America Frank Ferrara, Senior Director of Global
Automotive for J.D. Power Bob Neis, Director of Engineering and Quality
for Hyundai Motor America Erwin Raphael and Senior Director of Global
Vehicle Consulting for J.D. Power Geoffrey Mortimer-Lamb.
Hyundai Genesis Receives J.D. Power
Highest Initial Quality Segment Ranking
Hyundai Nameplate Improves in J.D. Power Initial Quality Study;
Finishes in the Top 10 Overall
COSTA MESA, Calif., June 19, 2013 – J.D. Power announced today that the Hyundai
Genesis received the trophy for the highest initial quality in the midsize premium car segment. The
award comes from the J.D. Power 2013 U.S. Initial Quality StudySM (IQS). The Initial
Quality Study, now in its 27th year, serves as the industry benchmark for new-vehicle quality
measured at 90 days of ownership. According to the study Hyundai Genesis owners reported
fewer problems with their vehicles than any premium midsize car.
“Outperforming all of our competitors in the premium midsize car segment is a reflection of the
dedication of all Hyundai team members,” said Erwin Raphael, director of engineering and
quality, Hyundai Motor America. “Awards like this demonstrate we’re succeeding in connecting
with our customers through an unprecedented combination of premium performance, technology,
safety and quality.”
In addition to Genesis’s victory, the Hyundai brand substantially reduced problems per 100
vehicles and finished tenth overall, gaining eight rank positions. The Hyundai overall score was
106 problems per 100 vehicles, seven problems fewer than the industry average. Accent, Sonata
and Azera ranked second in their respective segments. The all-new Santa Fe ranked third in its
segment.
ABOUT THE J.D. POWER AND ASSOCIATES 2013 U.S. INITIAL QUALITY STUDY
The 2013 U.S. Initial Quality Study is based on responses from more than 83,000 purchasers
and lessees of new 2013 model-year cars, trucks and multi-activity vehicles surveyed after 90
days of ownership. The study is based on a 233-question battery designed to provide
manufacturers with information to facilitate identification of problems and drive product
improvement. The study was fielded between February and May 2013. The study is used by
manufacturers worldwide to improve quality and by consumers to help them make more
informed purchasing decisions. Throughout the years, initial quality has been shown to be a
leading indicator of long-term durability, which directly impacts customer loyalty and purchase
decisions.
HYUNDAI MOTOR AMERICA
Hyundai Motor America, headquartered in Costa Mesa, Calif., is a subsidiary of Hyundai Motor
Co. of Korea. Hyundai vehicles are distributed throughout the United States by Hyundai Motor
America and are sold and serviced through more than 820 dealerships nationwide. All Hyundai
vehicles sold in the U.S. are covered by the Hyundai Assurance program, which includes the 5-
year/60,000-mile fully transferable new vehicle limited warranty, Hyundai’s 10-year/100,000-
mile powertrain limited warranty, and five years of complimentary Roadside Assistance. Hyundai
Assurance includes Assurance Connected Care that provides Hyundai owners with proactive
safety and car care services made possible by the Hyundai Blue Link telematics platform,
complimentary for three years. These services include Automatic Collision Notification,
Enhanced Roadside Assistance, Vehicle Diagnostic Alert, Monthly Vehicle Health Report and
in-vehicle service scheduling.
For more details on Hyundai Assurance, please visit http://www.hyundaiassurance.com/
Please visit our media website at http://www.hyundainews.com/ and our blog at http://www.hyundailikesunday.com/
Hyundai Motor America on Twitter | YouTube | Facebook Contact:
Jim Trainor
(714) 594-1629
jtrainor@hmausa.com
Miles Johnson
(734) 337-2227
milesjohnson@hmausa.com # # #
