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10th Hyundai Motor World Skill Olympics
Reinforces Service Importance and Customer Satisfaction
- Biennial skill competition held for automotive service experts improves customer satisfaction and brand value
- Overall winner Jason Emerson from Riverside Hyundai (U.S.) receives gold medal at closing ceremony
Oct. 28, 2013 – Hyundai Motor Company, South Korea’s largest automaker, held its 10th Hyundai World Skill Olympics at Hyundai Motor’s Technical Training Center in Korea. The event tests and celebrates the company’s skilled technicians through various competitions.
Since the first contest in 1995, the competition has sought to improve technicians’ skills through systematic training. The ultimate goal is improving customer satisfaction at Hyundai service centers around the world. Hyundai Motor strives to continuously improve service quality and programs for the best customer service.
From 54 countries, a total of 145 participants including 87 specialists gathered in Korea to perform their latest techniques in an Olympic-style competition. Winner Jason Emerson is a service specialist from Riverside Hyundai in Riverside, Calif., U.S. He received a gold medal and $5,000 prize.
Several executives from Hyundai Motor attended the award ceremony today at company headquarters in Seoul. Director Kang Rae Lee, head of the International Service Division of Hyundai Motor said: “Top service skills are a core value needed to satisfy the expectations of our customers. This event is critical to improving our customer service experience and elevating our brand value, as Hyundai strives to become the world’s most-loved automaker.”
The competition comprises practical evaluations of engines, electric devices, chassis, automatic transmissions and other components, as well as a written exam. Hyundai Motor improves customer service satisfaction by strengthening both practical and theoretical knowledge.
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About Hyundai Motor
Established in 1967, Hyundai Motor Co. has grown into the Hyundai Motor Group, with more than two dozen auto-related subsidiaries and affiliates. Hyundai Motor - which has seven manufacturing bases outside of South Korea including Brazil, China, the Czech Republic, India, Russia, Turkey and the U.S. - sold 4.4 million vehicles globally in 2012. Hyundai Motor, which employs over 90,000 worldwide, offers a full line-up of products including small to large passenger vehicles, SUVs and commercial vehicles.
Further information about Hyundai Motor and its products is available at http://worldwide.hyundai.com and www.hyundaiglobalnews.com .
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