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New Car Replacement Guarantee

Guaranteed for the replacement of a new vehicle with the same model, type, and color if Hyundai The all-new KONA Electric, IONIQ 5, IONIQ 6, STARGAZER, STARGAZER X, or CRETA is involved in a traffic accident resulting in damage with a total cost of at least 50% of the vehicle's value.

Mechanism:


  • Valid for sales (Retail Sales) of Hyundai The all-new KONA Electric, IONIQ 5, IONIQ 6, STARGAZER, STARGAZER X, or CRETA.

  • This warranty is valid for 1 year after the vehicle handover date.

  • This guarantee applies if the customer's Hyundai The all-new KONA Electric, IONIQ 5, IONIQ 6, STARGAZER, STARGAZER X, or CRETA.

  • Hyundai Motor Indonesia will withdraw the car and replace the damaged vehicle with a unit of the same type and color.

  • If a customer has private vehicle insurance and chooses to make a claim (Total Loss) using personal vehicle insurance, then the customer is entitled to an allowance of Rp. 25,000,000 for STARGAZER/STARGAZER 30,000,000 for CRETA, The all-new KONA Electric, IONIQ 5, IONIQ 6 from Hyundai Motor Indonesia for each approved claim.

  • If the customer who meets the requirements for this warranty claim is still under contract with a financing company (leasing), the customer will still be obliged to pay the car installments according to the contract, and the Dealer is obliged to assist in processing the application for a fiduciary replacement guarantee in the form of a BPKB for the old unit with a new unit at the related leasing partner.

  • If there are costs incurred in activities related to the claim process of the New Car Replacement Guarantee program such as Towing and the like, then the Customer is entitled to a maximum replacement of Rp. 2,500,000 (two million five hundred thousand rupiah) per vehicle by submitting documentation and cost details.

  • The warranty claim submission process can be done by:

    • The customer must report to the Hyundai Call Center within a maximum of 7 (seven) days after the accident.

    • The customer must attach a traffic accident report from the police station.


  • The customer will not be charged for the replacement of this new unit, except for the costs incurred for:

    • BPKB warranty replacement admin fee from leasing.

    • Temporary license plate (STCK) fee at customer's request.

    • Special police number plate fee at customer's request.


  • The vehicle conditions that must be met in this program claim are:

    • Never been sold to another party.

    • Vehicles used for rental purposes (except for sales in the province of Bali).

    • Using genuine Hyundai spareparts.


FAQ:

1. Where can I get the Hyundai SmartDeal program?
• The Hyundai SmartDeal program is available at all authorized Hyundai dealers with financing schemes provided by Hyundai Finance.

2. How long is the tenor period for the Hyundai SmartDeal program?
• The Hyundai SmartDeal program is only available for a tenor period of 36 months (3 years).

3. What Hyundai products are eligible for the Hyundai SmartDeal program?
• Currently, the Hyundai SmartDeal program is only available for the Hyundai CRETA and STARGAZER.

4. What is the minimum down payment? Can I adjust the down payment based on my financial ability?
• Yes, you can adjust the down payment according to your financial ability (light down payment starting from 20% of the OTR price).

5. Does the Hyundai SmartDeal program have a longer tenor option?
• Currently, the Hyundai SmartDeal program is only available for a tenor of 3 years. However, if you plan to purchase CRETA and STARGAZER with a longer tenor, Hyundai Finance can provide other programs such as fix rate interest, light down payment or balloon payment scheme for 4 or 5 years.

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