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Privacy Notice

1. INTRODUCTION


  • This Privacy Notice applies to the collection and processing of personal data in connection with the provision of the Hyundai Account along with your rights as a data subject, Hyundai Bluelink services ("Services") through the car’s infotainment system and the Hyundai Bluelink application (“App”) to you (“User”, “you”).

    We take your privacy very seriously and will process your personal data only in accordance with applicable data protection and privacy law.

    We may change and/or supplement this Privacy Notice at any time. Such changes and/or supplements may be necessary in particular due to the implementation of new technologies or the introduction of new services. We will publish the changes on our websites and/or in the car’s infotainment system and in the App.

    Any processing of your personal data regarding the registration of the underlying Bluelink Account (including data such as your name, your email address, your date of birth, your mobile phone number) and the provisions of any linked services to your Hyundai Account is subject to seperate Privacy Notices.

2. DATA CONTROLLER

  • The responsible data controller for any personal data collected and processed in connection with the provision of the Services are Hyundai Motor Company and PT Hyundai Motors Indonesia with the detail as below:


    • Hyundai Motor Company, a company organized and existing under the laws of the Republic of Korea with its principal place of business at 12, Heolleung-ro, Seocho-gu, Seoul, the Republic of Korea, 06797 (“HMC”);

    • PT Hyundai Motors Indonesia, incorporated and registered in Indonesia with its registered office at Wisma Mulia, Suite 2502, 25th Floor, Jl. Jenderal Gatot Subroto No. 42, Jakarta, 12710 (“HMID”);


    HMC and HMID will be acting as joint Personal Data Controller as the operator of the Services in relation to you hereinafter referred to as "Hyundai", "we", “our” or "us" and are responsible for the processing of your personal data as explained in this Privacy Notice.

    Hyundai will provide you with guidance by e.g. providing support services when actively using the Services, while Personal Data Processor will steer the provision of the App and the underlying services on an organizational and technical level. Both, Hyundai and Personal Data Processor may use your personal data for further purposes as described below. Hyundai shall be the contact point for any data subject request concerning the processing of personal data in connection with the Services. However, data subject shall remain entitled to exercise his or her rights under the national data protection laws in respect of and against each of the controllers.

    Further company details on each of Hyundai can be taken from the respective Hyundai website accessible under hyundai.com/id

    HMC and HMID enter into an agreement governing the processing of personal data. Upon request, Hyundai will provide information on the essence of such agreement to the User.

3. DATA PROTECTION AND CALL CENTER OFFICER


  • If you have any inquiries regarding this Privacy Notice or wish to raise concerns about how we manage your personal data or uphold your rights, feel free to reach out to the Hyundai’s customer call center using the contact details provided below:

    Data Protection Officer
    Email : hmid.dpo@hyundaimotor.co.id

    Hyundai Call Center
    Phone Number : 0 800 1 878 878
    Email : bluelink@hyundaimotor.co.id

4. PURPOSES, LEGAL BASIS AND CATEGORY OF DATA

  • 4.1 Hyundai Processing Your Personal Data


    • Provision of the Bluelink Services
      In connection with the Services, we collect and process your personal data only insofar as the collection and processing is necessary for the conclusion or the performance of the Bluelink contract, in accordance by Law of the Republic of Indonesia No. 27 of 2022 on Personal Data Protection in Electronic System (“PDP Law”) and/or any other applicable laws in relation with the personal data protection, where based on a consent, or where covered by legitimate interests of us or third parties.
      We collect and process your personal data in connection with the Services only insofar as the collection and processing is:

      • necessary for the conclusion or the performance of the Bluelink contract (Art. 20 (2) b PDP Law);
      • where required by law (Art. 20 (2) c PDP law);
      • where based on a consent (Art. 20 (2) a PDP Law); and/or
      • where it is necessary for the purposes of legitimate interests of us or third parties (Art. 20 (2) f PDP Law).

      For further details on individual Services, please read the respective service description in the Bluelink Terms of Use – Infotainment System and the Bluelink Terms of Use - Application. All (personal) data described in Sections 4.3 and 4.4 and their subsections below is collected directly from your vehicle (e.g. its sensors and related applications as made accessible through the infotainment system) or, were made available by you through the App (e.g. by entering certain personal data into the User via the App) and is processed in connection with the Services.
      Data described in Sections 4.3 and 4.4 and its subsections below is required to provide the Services. Without the respective information, the Services cannot be performed.


    • Processing for other Purposes
      Apart from the provision of the Services, we will process your personal data also for other purposes as further described below.
      • Product improvement/development: We will further analyze and improve the Services to develop new mobility and mobility related products and/or services, to secure our products and/or to improve our Services. For these purposes, we automatically analyze the data collected when providing Services based on statistical and mathematical models to identify potential for improvements. More details are provided in Section 4.4.
        The legal basis for any such a processing is Art. 20 (2) f PDP Law (legitimate interests of Hyundai and Hyundai to process your personal data to develop and improve our Services).

      • Monitoring of products/ product liability: In this context we may process your personal data for the purpose of monitoring our products, providing sufficient IT security standards or to defend us or third parties against product liability and other legal claims made with regard to our products and services.
        As long as such a processing is not required by law (Art. 20 (2) c PDP Law), the legal basis for any such processing is Art. 20 (2) f PDP Law (legitimate interests of Hyundai and Hyundai to process your personal data to develop and improve our Services).

      • Other purposes: We process your personal data for other purposes only if obligated to do so on the basis of legal requirements (Art. 20 (2) c PDP Law, if you have consented to the respective processing or if the processing is for the needs of the other party who legally binded to you, under applicable law. If processing for another purpose takes place, Hyundai and/or Hyundai will provide you with additional information, if appropriate.

      • No automated decision-making: Neither Hyundai nor Hyundai do engage in automated decision-making including profiling in connection with the Services unless you have been expressly notified of such automated decision-making including profiling by other means.




    4.2 Provision of Bluelink Services – Vehicle Infotainment System


    • Weather
      In order to provide you our local weather information based on your current location, it requires the collection and processing of your Vehicle Identification Number (VIN), geolocation data (e.g. GPS coordinates for “weather”).
      We process your personal data for these purposes to perform our Services (Art. 20 (2) b PDP Law).
      Services may not be available depending on the vehicle model or smartphone model.

    • Voice Command
      Voice Command enables you to use spoken commands to access and control the infotainment system. For this function, we guarantee that your personal data (voice) are not processed and sent to our Bluelink cloud environment but there is available server for your voice recognition.
      Services may not be available depending on the vehicle model or smartphone model.

    • Vehicle Diagnostics
      Vehicle diagnostics gathers active trouble codes from all control units integrated in your vehicle together with the VIN. The active trouble codes and VIN will be sent to our server for further analysis. Within the section Vehicle Diagnostics of the on-board menu you can view all active trouble codes for your vehicle. This data is used to provide you information concerning whether there is any issue with your vehicle. We process your personal data for Vehicle Diagnostics to perform our Services (Art. 20 (2) b PDP Law).
      As far as Hyundai or Hyundai are required to do so by law we might process such data for the purpose of monitoring the products and to comply with product security requirements (Art. 20 (2) c PDP Law). For processing the above data for the purposes of product improvement and development see section 4.4 below.

    • Connected Routing
      Connected Routing allows calculating more accurate traffic forecasting, more precise times of arrival and more reliable route recalculations by processing the relevant data on our Bluelink cloud environment instead of only on your infotainment system.
      For this function the following categories of personal data are processed and sent to our Bluelink cloud environment: Your VIN geolocation data (GPS coordinates) and navigation data (e.g. real time traffic; pattern of traffic information).
      We process your personal data for these purposes to perform our Services (Art. 20 (2) b PDP Law).
      Services may not be available depending on the vehicle model or smartphone model.

    • Over-the-air (OTA) Updates
      OTA software update (OTA: Over-The-Air) refers to the technology that updates software programs in your car at the push of a button using wireless communication. This ensures your car is always up-to-date with all the latest software for peak performance and driving pleasure including providing the latest maps and software updates to your vehicle. As a service requested by you the Wireless Update is activated by default and can be turned off by deactivating Bluelink connectivity via your infotainment system.
      The OTA software service can update your car’s system software remotely, allowing you to keep your vehicle up to date without visiting a dealership. The service is only available on selected models and will expand across the range of Hyundai vehicles.
      When a new update becomes available, the car automatically downloads the software over the air, and gets ready to update. You will be prompted to install the software update via the in-car infotainment screen.
      Only proceed with the installation when you have enough time as the vehicle cannot be driven, charged, or sent remote commands via the Bluelink app when the software is installing. Depending on the software version, the update time can vary.
      When the vehicle software has been updated successfully. You can check the details of the update through the QR code on the in-vehicle infotainment screen or by visiting the Hyundai website.
      This requires compatible device & app installation, third party info, mobile data, network reception and GPS signal to operate.
      For this function the following categories of personal data are processed and sent to our Bluelink cloud environment: Your VIN, infotainment system manufacturer, infotainment system model, infotainment system firmware version, mobile network operator, vehicle model name, vehicle model year, vehicle region and your selected language.
      We process your personal data for these purposes to perform our Services (Art. 20 (2) b PDP Law).
      Services may not be available depending on the vehicle model.

    • Bluelink User Profile
      Bluelink User Profile allows you to save various vehicle settings in our Bluelink cloud environment and apply them to different vehicles. If two or more drivers use the same vehicle but prefer different settings (e.g. for audio or map view etc.), these individual settings can be stored individually in up to two user profiles plus one guest profile per vehicle.
      For each user profile the following categories of personal data are processed and sent to our Bluelink cloud environment: Vehicle Identification Number (VIN) of your vehicle and the target vehicle (if appropriate), driver number, account number, phone number, user picture, profile data as well as phone connection, Bluetooth settings, date/time settings, general settings, sound settings, display settings, settings, radio settings, vehicle settings, navigation settings and points of interest (POI).
      We process your personal data for these purposes to perform our Services (Art. 20 (2) b PDP Law).
      Services may not be available depending on the vehicle model or smartphone model.

    • Notification Center
      Through the Notification Center we can send you important information about your vehicle.
      We will use this service only for important information. The information will appear as a popup in the infotainment system of your car. You can deactivate receipt of certain types of information in the settings or directly when receiving a pop-up.
      For this function, the following categories of personal data are processed: read status; reading time.
      We process your personal data for these purposes to perform our Services (Art. 20 (2) b PDP Law).

    • Calendar
      The purpose of collection and use is to provide schedule information service in conjunction with a calendar.
      We collected ID of the calendar service (Google, iCloud etc.), authentication and schedule confirmation of the calendar service, information for synchronization *(access token, refresh token, client id, client secret, homeset url, ctag, event url, calendar display name, etag). Immediate deletion when Bluelink Connected Service membership is withdrawn, account is deleted on the Bluelink Connected Service mobile application or when service is not provided anymore.
      The service provided by us is “linked” with the calendar (schedule) service, and if the service provided by the calendar service providers is interrupted or stopped, this schedule information service may be also disabled or discontinued without prior notice. We do not take any responsibility for failure / stoppage of this service for reasons of the calendar providers. You can use the schedule information service only if you agree to this.
      We process your personal data for these purposes to perform our Services (Art. 20 (2) b PDP Law).




    4.3 Provision of Bluelink Services – Application


    • Remote Services
      Through the App, the following Remote Services will be provided and will be activated as a pre-setting if not deactived separately or entirely:

      • Remote lock and unlock (lock and unlock of the vehicle doors through Bluelink app);
      • Remote start engine and stop engine (start and stop engine through Bluelink app);
      • Remote light and light-horn control (you can turn on hazard light and hazard light with horn for 30 second through Bluelink app);
      • Remote open and close window (you can remotely open or close window through Bluelink app);
      • Remote window ventilation mode (you can activate window ventilation mode through Bluelink app);
      • Remote start charging and stop charging (you can remotely activate the charging function);
      • Remote open & close charging door port (you can remotely open or close charging port through Bluelink app);
      • Remote Start & Stop Conditioning (you can optimizes battery temperature for improved driving and charging performance. this feature can only be used when the vehicle is off, and the battery temperature needs optimized);
      • Scheduled charging & climate control (you can remotely set the charging schedule and including set the climate temperature);
      • Remote start climate control & stop climate control (remote temperature setting and activation of A/C including activation of windscreen defogger, side mirrors heating, rear window heating and activate ventilated or heating of passenger and driver seat);
      • Find my car (function to localize the parking position of the Hyundai vehicle on the integrated map);
      • Send to car (you can search online for points of interest (POI) and address data in order to send search results from your smartphone application to the infotainment system of your car);
      • My car POI (synchronizes your stored POI between the infotainment system and your App);
      • Last mile navigation (When you park your car somewhere before you reach your actual destination. If you are within 200m up to 2km from your destination, you can hand over the navigation from your car to the Bluelink app. Your smartphone will then guide you exactly to where you want to go);
      • EV Service (allows you to configure your EV vehicle such as setting charging limits, setting charging notifications, and setting the allowable level of use of the V2L feature);
      • Valet parking mode (protects your private infotainment information by showing only the valet mode screen on your infotainment system unless you enter the password you have previously selected; sends information about current status of valet parking mode on/off, current vehicle location (GPS coordinates), valet mode start/end date, valet mode run/mileage/engine time, vehicle max speed, vehicle run distance and engine idle time to your smartphone);
      • Battery charging status (shows you the battery charging status of the electric engine;
      • Push notifications for certain use cases (the application sends to your mobile phone push notifications in certain cases (for example but not limited to: your Hyundai vehicle is unlocked and burglar alarm activation in your Hyundai vehicle, windows of your vehicle are open (if equipped), engine idling alarm, high voltage battery discharge alarm, valet parking mode activated/deactivated etc.);
      • User profile setting (user can upload sef-portrait for profile picture from album or camera, adjust vehicle settings in applications related to sound settings, display settings, buttons/touchpads, general settings, vehicle settings, device connection settings as well as view/delete active self-portrait of driver profiles via Bluelink app;


      You can deactivate all Remote Services separately.
      In order to provide the Remote Services once connected through the App, a connection will be established between the vehicle and our backend which requires the processing of certain vehicle related data such as the vehicle SIM card’s IP address, the VIN and further App user related data (such as the User device’s IP address, PIN and further user account information such as user name).
      The provision of the Remote Services requires the collection and processing of certain vehicle related data such as the vehicle’s geolocation and positioning data (e.g. longitude/latitude, address for “Find my Car”) and vehicle related technical data (e.g. vehicle status data such as “ignition on/off”, light status, lock status for other Remote Services as listed above).
      We process your personal data for these purposes to perform our Services (Art. 20 (2) b PDP Law).
      Services may not be available depending on the vehicle model



    • Vehicle Status Information via Bluelink
      Through the App we will provide you with the following Vehicle Status Information:

      • Vehicle report (provides information about total Hyundai vehicle usage and diagnostics)
      • Status (provides information about Hyundai vehicle status (such as but without limitation to open doors, open trunk, vehicle image, open sunroof, EV efficiency etc.)
      • My trips (provides information about Hyundai vehicle usage per month/day)
      • View around my vehicle (allows you to take pictures around the vehicle using the vehicle's 360 camera via the Bluelink app. The image displays on the top view, front view, right view, back view, left view).

      Services may not be available depending on the vehicle model.

      In order to provide you with the Vehicle Status Information once connected through the App, a connection is established between your vehicle and our Bluelink cloud environment which requires the processing of certain vehicle related data including your vehicle SIM card’s IP address, the VIN and further App user related data (your device’s IP address, PIN and further user account information such as your user name).
      The provision of the Vehicle Status Information requires the collection and processing of certain data related to your vehicle (e.g. the driven time, mileage, vehicle average speed, vehicle max speed) and vehicle related technical data (e.g. vehicle status data such as engine on/off, door lock status etc. as further listed above).
      We process your personal data for these purposes to perform our Services (Art. 20 (2) b PDP LAW).



    • Sharing the Remote Services with Another User

      You can share the Remote Services with another user through the “Request to Share Car” function in the application.
      When doing so, we process certain vehicle and user account related data such as primary User’s PIN, VIN, user name, secondary user’s phone number will be processed by us to initiate and process the sharing request. Share request information such as primary User name and PIN will be transmitted to and processed in the secondary user’s App. The secondary user can use the App in the same way as the primary User. He/she can also use the “Find my Car” option.
      We process the personal data for sharing the Remote Services to perform our Services (Art. 20 (2) b PDP Law) and for the purposes of our legitimate interests in delivering our Services (Art. 20 (2) f PDP Law).
      Please note that by this you will share all of your data, excluding your log-in details, stored in the App with another user. This function can be deactivated by you at any time. This results into the stop of the sharing and all data is deleted on the other User’s application.



    • Other Location Based Services
      • View previous trips;
      • Send a destination to the car for a tour and add tour points to a planned tour;
      • Find your favorite and recent points of interest (POI);
      • Share your POI.

      The provision of these Remote Services requires the collection and processing of certain vehicle related data such as the vehicle’s geolocation data (GPS coordinates). We process your personal data to provide you with these other location based services to perform our Services (Art. 20 (2) b PDP LAW).
      Services may not be available depending on the vehicle model.



    • Bluelink User Profile

      Bluelink User Profile allows you to save various vehicle settings in our Bluelink cloud environment and apply them to different vehicles. If two or more drivers use the same vehicle but prefer different settings (e.g. for seat position, audio or map view etc.), these individual settings can be stored individually in up to two user profiles plus one guest profile per vehicle.
      For each user profile the following categories of personal data are processed and sent to our Bluelink cloud environment: Vehicle Identification Number (VIN) of your vehicle and the target vehicle (if appropriate), driver number, account number, phone number, user picture, profile data as well as phone connection, Bluetooth settings, date/time settings, general settings, sound settings, display settings, settings, radio settings, vehicle settings, navigation settings and points of interest (POI).
      We process your personal data for these purposes to perform our Services (Art. 20 (2) b PDP Law).
      Services may not be available depending on the vehicle model.



    • Use of Touch ID and Face ID (iOS) or Fingerprint and Face Recognition (Android)

      You can use certain functions of our App with Touch ID or Face ID (iOS) or fingerprint and face recognition (Android) instead of your PIN. Your biometric data are only stored locally on your smartphone device and is not transmitted to us and we cannot access this data. Only the information as to whether the verification of the biometric data was successful is transmitted to our App by a system function of your smartphone.
      You can turn off the use Touch ID or Face ID (iOS) or fingerprint and face recognition (Android) at any time in our App.




    4.4 Product Improvement / Development


    • Hyundai will collect telematics data regarding performance, usage, operation, and condition of vehicle from the vehicle and or the app for the purposes of product improvement / development and may transfer such data to Hyundai to allow it to process the data for these purposes as well.
      The data which is used for this purpose is limited to technical data and which does not allow the respective team members to identify a natural person. The data used to improve / develop for example the powertrain, EV-vehicles and other car functions include ABS, ABS status, steering wheel info, parking brake, traction control system, cluster information, buckle, acceleration, battery condition, door key lock, head lamp, turn signal, light system, hands free trunk system, seat height, sunroof, wiper, navigation on/off and similar technical data and trouble codes, vehicle control – seat settings, climate settings – climate duration, EV services – V2L electricity use settings, vehicle status – sun roof status open/closed, vehicle status – EV efficiency (since last reset, after charing, and current trip), notification – V2L start/completed, notification – AC/DC charging started notification, vehicle status – view around my vehicle and image stored as mentioned in section 4.3.B.
      Legal basis for the processing of your data for these purposes is the legitimate interest of Hyundai in improving the Services and develop new products and services (Art. 20 (2) f PDP LAW; e.g. to identify technical malfunctions, analyze the performance of the vehicles or provide enhanced products or customer services).
      In addition, your personal data as described above may be anonymised to perform our own analytics for improving and developing the products.

5. Data of Other Data Subjects, Sale or Transfer of the Vehicle to a Third Party


  • In case of lending the car to another person or where data of other data subjects (such as a co-driver) might be collected during the use of the Services you have to ensure that the data subjects are properly informed on the data processing as described herein.

    In case of sale or permanent transfer of the vehicle to a third party, please ensure that none of your personal data can be accessed through the infotainment system (e.g. by erasing trip data or destinations in the settings).

    You can disconnect the vehicle from a Bluelink app (may it be your own or another person’s app) by deactivating Hyundai Bluelink in the on-board menu. By deactivating Hyundai Bluelink in the on-board menu, your driving data will no longer be visible in the application and your vehicle is disconnected from the application. If you do not disconnect the vehicle the data might still be accessible through the app. Please be informed that your account data in the application will not be deleted until you delete your account.

6. Your Rights

  • If you have declared your consent for any personal data processing activities, you can withdraw this consent at any time with future effect. Such a withdrawal will not affect the lawfulness of the processing prior to the consent withdrawal.
    Pursuant to applicable data protection law you may have the right to: request access to your personal data, request rectification of your personal data; request erasure of your personal data, request restriction of processing of your personal data; request data portability, and object to the processing of your personal data. Please note that these aforementioned rights might be limited under the applicable national data protection law.
    You also have the right to lodge a complaint with a data protection supervisory authority. To use your rights please contact us as stated above.



    • Right of Access
      You have the right to obtain confirmation from us, regarding the personal data concerning you is processed or not, and, where that is the case, we will request to access your personal data. The access information inclused – inter alia – the purposes of the processing, the categories of personal data concerned, and the recipients or categories of recipients to whom the personal data have been or will be disclosed. However, this is not absolute right and the interests of the other individuals may restrict your right of access.
      You also have the right to obtain a copy of your personal data undergoing processing. For further copies requested by you, we may charge a reasonable fee based on administrative costs.

    • Right to Rectification
      You may have the right to obtain rectification from us regarding the inaccurate personal data concerning you. Depending on the purposes of the processing, you may have the right to complete your incomplete personal data, including by providing a supplementary statement.

    • Right to Erasure (“Right to be Forgotten”)
      Under certain circumstances, you may have the right to obtain from us the erasure of personal data concerning you and we may be obliged to erase such personal data.

    • Right to Restriction of Processing
      Under certain circumstances, you may have the right to obtain restriction of processing your personal data from us. In this case, the respective data will be marked and may only be processed by us for certain purposes.

    • Right to Data Portability
      Under certain circumstances, you may have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and you may have the right to transmit those data to another entity without hindrance from us.

    • Right to Object
      Under certain circumstances, you may have the right to object, on grounds relating to your particular situation and we can be required to no longer process your personal data. Moreover, if your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for such marketing, which includes profiling to the extent that it is related to such direct marketing. In this case your personal data will no longer be processed for such purposes by us.

    • Right to Lodge Complaint
      You also have the right to lodge a complaint with the competent data protection supervisory authority, in your country of residence.
      To use your rights please contact us as stated in section 3 above.

7. Recipients and Categories of Personal Data Recipients

  • Due to their role as joint controller when offering Bluelink Services, HMC along with Hyundai and HAEID will receive personal data. Any access to your personal data at Hyundai are restricted to those individuals that have a need to know in order to fulfill their job responsibilities. Hyundai may transfer your personal data for the respective purposes to the recipients and categories of recipients listed below.


    • Hyundai - Hyundai receives personal data as to its role as technical operational body of the Bluelink services and will transmit certain data to Hyundai as described above (e.g. for product development purposes).
    • Other Private third parties – Certain private bodies who help us in offering the Services and will receive personal data for that matter. We i.a. rely on telecommunication services provided by telecommunication providers (singtel / Telkomsel).
    • Data processors – Certain third parties, whether affiliated or unaffiliated, may receive your personal data to process such data on behalf of Hyundai under appropriate instructions as necessary for the respective processing purposes. The data processors will be subject to contractual obligations to implement appropriate technical and organizational security measures to safeguard the personal data, and to process the personal data only as instructed.
      • The data processor for Bluelink is PT Hyundai Autoever Indonesia, which addressed at Wisma Mulia - Suite 2602, 26th Floor, Jl. Jenderal Gatot Subroto No. 42, Kuningan Barat, Mampang Prapatan, Jakarta Selatan, Jakarta 12710.
      • The data processors for call center services are affiliates of Hyundai, which are located in the Indonesia.
    • Governmental authorities, courts, external advisors, and similar third parties that are public bodies as required or permitted by applicable law.

8. Children’s and Disability Person Privacy


  • Our service is not intended for children under the age of 17. We do not collect personally identifiable information from children under the age of 17 without their parent consent. If you are a parent or guardian and you believe your child may have provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 17 without obtaining parental consent, We immediately take steps to delete that information from our servers.
    If we are required to rely on consent as a legal basis for processing your information, and your country requires parental consent, we may collect and use your information with your parent's consent Especially for people with disabilities, we will collect information by first obtaining your consent and/or through your guardian in accordance with statutory provisions.

9. Cross-Border Data Transfer


  • Some of the recipients of you personal data will be located in Singapore, South Korea, and Hyundai’s affiliates and/or business partners located within the country and/or overseas for developing Hyundai businesses and services, managing relationship with customer, providing services regarding sales, managing website and systems and applications, and comply with regulatory obligations where the data protection laws may provide a different level of protection compared to the laws in your jurisdiction and with regard to which an adequacy decision by ASEAN an Commission does not exist. Once data is transferred abroad we will inform you separately as far as necessary under applicable laws. With regard to data transfers to such recipients outside of the ASEAN we provide appropriate safeguards, in particular, by way of entering into data transfer agreements adopted by ASEAN Commission with the recipients or taking other measures to provide an adequate level of data protection. A copy of the respective measure we have taken is available via our data protection officer (see point 3 above). Hyundai shall comply all the procedure that regulated by the PDP Law and its implementation; regulations each as applicable and each as amended, repealed, consolidated or replaced from time to time.

10. Personal Data Retention Period


    • Retention

      Your personal data is stored by Hyundai and/or our service providers, strictly to the extent necessary for the performance of our obligations and strictly for the time necessary to achieve the purposes for which the personal data is collected, in accordance with applicable data protection laws.
      Once you terminate your account, your personal data will not be retained. Hyundai will delete it from our systems and records within 30 years from your registration, or when you exercise your right to be forgotten, or when we properly anonymize it so that you can't be identified from it. However, if we are required by law or regulations applicable to Hyundai, such as retention requirements for contractual, communication, or business-related personal data, we may need to keep your information for up to 30 years.


    • Account Termination

      If you choose to terminate your account (e.g. by setting the respective preference in the car's infotainment system or in the App’s Menu under “My Account”) all personal data related to your account will be deleted, unless retention periods apply.


    • Reset of Account

      Your account may be reset by setting the respective preference (e.g. in the vehicle's infotainment system). Upon reset of the account, you will be logged out of Hyundai Bluelink and will have to perform a new sign-up procedure or log in with different credentials if you intend to use Hyundai Bluelink.

11. Specific Information and Agreements About Certain Services

    • Automatic Collision Notification Assistance, SOS Emergency Assistance & Road Side Assistance
      When we receive an emergency signal from the Vehicle, we will first attempt to verify your emergency, and then if appropriate, contact third party emergency responders to respond to your emergency. You understand that we cannot assure you, or make any guarantees, about the manner or timeliness of such third party response or even whether third party emergency responders will in fact respond to your emergency at all or in a timely manner.
      THE VEHICLE HAS TO HAVE A WORKING ELECTRICAL SYSTEM (INCLUDING ADEQUATE BATTERY POWER) FOR THE AUTOMATIC COLLISION NOTIFICATION, SOS & RSA FEATURES TO OPERATE.

    • Stolen Vehicle Recovery and Vehicle Immobilization
      If the Vehicle is stolen, we can try to locate it. Before we try to locate it, you will need to file a stolen vehicle police report with the local authorities and be able to verify your identity to us. We will ask for information about the police report you filed and verify with the local authorities that they are treating the Vehicle as stolen. For your safety and the safety of others, we will only provide location information about stolen vehicles to the police. We will not continue to try to locate the Vehicle after seven days from the time you first report it stolen, and we cannot guarantee that we will find it. You may request one additional seven day extension, after which we may cease any efforts to locate the Vehicle. We also are not required to try to find the Vehicle for the purpose of locating a person. We will not provide stolen vehicle location service for the Vehicle to an unauthorized third party, which means anyone other than you or an authorized user of legal age listed on your account, a government entity pursuant to a valid court order or other official governmental action, or one of our affiliates in connection with the leasing or financing of the Vehicle. Bluelink may be used by law enforcement to immobilize the Vehicle in the event the Vehicle is stolen and law enforcement deems it necessary to immobilize the Vehicle. We may work with law enforcement to locate and immobilize your vehicle in certain exigent circumstances, such as where there is a threat of death or bodily injury. Stolen Vehicle Recovery and Vehicle Immobilization may not be available in situations where the vehicle was not subscribed to the applicable Bluelink at the time the vehicle was stolen.

12. No Obligation to Provide Data


  • You are not obliged by any statutory or contractual obligation to provide us with your personal data. As well, you do not need to provide your personal data for the conclusion of a contract. But, if you do not provide your personal data, it is possible that the usability of our Services is limited for you.

13. Update to Privacy Policy


  • If we decide to amend this Privacy Notice, we will publish of any such amendments on our website and/or in your car’s infotainment system or otherwise in the App.
    You agree that it is your responsibility to review this Privacy Notice regularly for the latest information on our data processing and data protection practices, and that your continued use of the App, communications with us, or access to and use of the services following any amendments to this Privacy Notice will constitute your acceptance to this Privacy Notice and all of its amendments.

14. Language


  • This Privacy Notice may be translated into Bahasa. If there is any incosistency between the English and Bahasa Version of this Privacy Notice, the English version shall prevail.