Trade In Warranty

Terms & Conditions for Resale Value Guarantee Application:

1. This program provides a guaranteed resale value of 70% of the purchase price (referring to the original purchase receipt), if the Customer trades in their old car for any Hyundai model in the third year of ownership (counted from month 25 to month 36 after the vehicle delivery date).


2. Applies to Stargazer (X), Stargazer Cartenx (X), and Creta models.


3. Not valid for purchases with Demo Car and Courtesy Car status, but valid for Fleet purchases as long as all terms and conditions are met.


4. Customer must attach the following documents and requirements:




• Copy of BPKB (Vehicle Registration Certificate)


• Copy of STNK (Vehicle Registration)


• Copy of KTP (ID Card)


• Copy of Vehicle Invoice


• Copy of Invoice / Purchase Receipt (with details of any subsidies/discounts given)


• Copy of Service Book and Manual Book


• Three copies of blank receipt


• Statement of Payment Details (if purchased on credit and not yet paid off)


• Statement Letter and Power of Attorney agreeing to submit claims according to applicable terms & conditions


• Spare key, wheel wrench, and car jack




5. Important note: If the documents and requirements above cannot be fulfilled by the Customer, the RVG process cannot proceed.


6. The validity period of STNK must be at least 3 months before expiration, calculated from the date of vehicle inspection. Important note: Customer must be willing to help renew the STNK and not block the old vehicle's STNK until receiving the new vehicle. Changing license plate numbers is not allowed.


7. Valid only for Customers with the same identity as stated on the STNK at the time of vehicle purchase.


8. The name listed on the STNK is not involved in any legal case, and the vehicle is not confiscated for any legal process.


9. Transactions for vehicles that have passed Resale Value Guarantee validation must be conducted through HSM or designated partner used car showrooms appointed by HSM.


10. Physical condition requirements for the vehicle are as follows:




• Vehicle is a maximum of 3 years old or has a maximum mileage of 60,000 km (whichever comes first).


• Vehicle has never been sold or transferred to another party.


• Vehicle maintenance history is regularly performed at official Hyundai workshops according to the service book, and uses Hyundai genuine parts.


• Vehicle has never been involved in an accident causing damage to the body, chassis, or engine.


• Vehicle has not been modified or used non-original Hyundai parts.


• Vehicle has not been damaged due to installation of accessories or additional equipment not specified by the manufacturer.


• Vehicle has never been used for competitions or races of any kind that cause technical or functional changes from factory specifications.


• Vehicle has never been damaged due to natural disasters, such as floods, fires, earthquakes, etc.


• Vehicle is in good condition, proven by inspection, with details as follows:




• Exterior: The body is not dented and/or scratched, all lights and glass are intact, not broken or cracked.


• Interior: In standard condition, no tears, scratches, or stubborn stains that cannot be cleaned.


• Battery & Tires: In usable condition.






11. Customer must be willing to comply with all terms, conditions, and claim processes set in the Resale Value Guarantee program.