24-Hour Emergency Assistance

Stay calm in emergency situations—Hyundai is ready to assist you 24 hours a day. Contact the Hyundai Call Center at 0-800-1-878-878 (toll-free).

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Benefit Coverage

Service Description Coverage Area & Operating Hours
Roadside Assistance Towing Service to the nearest Authorized Hyundai Dealer.
*Maximum towing distance is 40 KM. Any additional distance beyond this limit will be charged to the customer.
Available 24 hours a day in all areas where Authorized Hyundai Service Centers are available.
Technician Dispatch Service for the following emergency services:
*The maximum service coverage is 30 KM from the nearest Authorized Hyundai Dealer. Any additional distance beyond this limit will be charged to the customer at IDR 5,000/KM.
  • Battery jump-start service
  • Tire replacement
  • EV tire repair
  • Locked-in key assistance
  • Fuel delivery (maximum 5 liters)
  • Transmission and Electric Parking Brake (EPB) release
Available 24 hours a day in Greater Jakarta (Jabodetabek), Bandung, and Surabaya.
For other areas, service is available during the respective dealer's operating hours.
Mobile Charging
  • Emergency vehicle charging service for your Hyundai Electric Vehicle.
  • Power top-up up to 10 kWh to reach the nearest charging station.
Available 24 hours a day in Greater Jakarta (Jabodetabek), Bandung, and Surabaya.
Subject to dealer operating hours for Semarang, Yogyakarta, Bali, and Medan areas.
Take Me Home X Grab
  • Customer drop-off service to destination (home or location to continue journey).
  • In-city transportation only.
  • Exclusively for emergency situations when customer vehicle is being towed.
Available nationwide across Indonesia via GrabCar service.

24-Hour Service Area for Technician Assistance

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Jabodetabek
  • Jakarta, Bogor, Depok, Tangerang, Bekasi

Jawa Barat
  • Bandung

Jawa Timur
  • Surabaya

Terms and Conditions

  • Free of charge for all vehicles still under warranty, provided the issue is not caused by an accident, user error or force majeure.

  • Contact the Call Center at 0-800-1-878-878 or press the Bluelink button to access the service.

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