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Terms & Conditions

Acceptance of Terms of service

Thank you for visiting our website. You are requested to read the Terms & Conditions of usage carefully before accessing or using this website or other sites of PT Hyundai Motor Indonesia (“HMID’’, “we”, “us” or “our”), hereinafter collectively referred to as “Website”. By accessing or using the Website you agree to be bound, without limitation or qualification by the Terms & Conditions of use/service. If you do not accept any of the Terms & Conditions stated herein, do not use the Website. HMID may, in its sole discretion, modify or revise these Terms & Conditions at any time by updating the webpage. You are bound by any such modification or revision and therefore before accessing or using the Website, you should visit this webpage to review the Terms & Conditions. You may also wish to review the HMID Privacy Policy before using the Website.



The Website can be viewed anywhere in the world but is intended for use only in Indonesia. The Website contains information regarding HMID, its product range, promotional programs, service, offers etc. HMID vehicles described in the Website relate only to Indonesian specifications and are offered for the use of citizens residing in Indonesia. The promotions, programs, services etc. described in the Website are available only in Indonesia and all pricing information referred to in the Website is in Indonesian currency.


You warrant that you are at least 18 years of age and possess the legal authority to enter & use the Products & Services offered on the Website in accordance with the terms & conditions mentioned herein.


You are hereby granted a non-exclusive, non-transferable, limited license to view and use information retrieved from the Website, which is provided solely for your personal purposes only. Except as expressly provided above, no part of the Website, including but not limited to materials retrieved there from and the underlying code, may be reproduced, republished, transmitted, displayed, posted or distributed in any form or by any means. In no event shall the materials from the Website be stored in any information storage and retrieval system without the prior written permission of HMID.

Use of any robot, spider, other automatic device, or manual process to monitor or copy our webpages or the contents contained herein is strictly forbidden. You warrant that you will not use the Website for any illegal purpose or for any purpose prohibited by the Terms of Service.


Some sites or links in the Website also offer e-commerce opportunities or options to purchase products or services from HMID Dealers. Neither HMID nor third parties guarantee that all orders will be fulfilled. Online Booking facility for Products and/or Services is optional and you can book for Products and/or Services directly through HMID Dealers.

However, the "Create My Own" vehicle can only be booked by the Customer using the website e-commerce function. Furthermore, you agree and authorize us to:
(i) For those who want to cancel the contract after signing the contract, the reservation fee is non-refundable. ​
(ii) For those who apply for loan, unit production will start after getting approval from Bank/Leasing. ​
   And this will affect the date of unit delivery 

You are solely responsible for the Online loan application for all goods and services booked and/or purchased through the Website. Neither HMID nor third parties guarantee that all Online loan will be approved. Financial approval is up to personal situation.

The price provided on the website when pre-booking and the final vehicle price at the time of final contract may be different. (Reason for tax, etc.)


HMID and/or its business partners/third parties reserve the right, in their sole discretion, to establish acceptable payment methods requiring payment for specific services or products, including via mobile application. You are solely responsible for charges owed for all goods and services booked and/or purchased through the Website, including, but not limited to, applicable taxes, shipping charges, insurance, and any other costs. If you are making online payments of any kind, you represent and warrant that (a) any credit card, debit card and bank account information you supply is true, correct and complete, (b) the card was issued in your name and charges incurred by you will be honored by your credit/debit card company or bank. Furthermore, you agree and authorize us to:

(i) submit a transaction using the card or financial information provided,
(ii) in the case of automatic recurring transactions, submit a transaction on a recurring basis (e.g., monthly or annual basis) for renewals,
(iii) if necessary, bill you, in a prorated manner (as required), in accordance with the particular fee terms for the product or service you are purchasing or enrolling in, and
(iv) if necessary (and applicable) bill your mobile carrier via a mobile application if you authorize us to do so. You may cancel your services for ongoing transactions/services at any time by calling customer care or by using any other method specified on the sites.


To the extent that the Website may contain links to advertisement banners, information about outside services and resources offered by third parties, HMID does not control the availability and content of those outside services and resources. Any concerns regarding any such services or resources, or any link thereto, should be directed to the particular service or resource. HMID provides these links only as a convenience and HMID's hyperlinking and inclusion of such third party websites does not imply HMID's endorsement of the materials on such third party websites or any association with their operators.

The Website may link to other HMID sites and such HMID Sites may have separate terms and conditions, which are in addition to these terms and conditions. In the event of a conflict between the Website and such other HMID Site, the terms and conditions of such HMID Site will prevail over the Terms and Conditions of the Website only to the extent of any inconsistency.


You are solely responsible for all information entered through or electronically transmitted to us through the Website and accept that all such data transmissions are undertaken at your own risk. By using the login service, you authorize HMID to access and retrieve information requested by you. Each time you enter your account login information, you are permitting HMID to process your request and use information submitted by you to accomplish the foregoing. You shall choose a password when registering. You are fully responsible for maintaining the confidentiality of your password and account and for all activities that occur using your account or password. HMID will not be liable for any loss that you may incur as a result of someone using your password or account, either with or without your knowledge.


By providing your materials (including feedback and suggestions) to HMID by your use of the Website or its associated services (hereinafter called “Materials”), you hereby grant HMID permission to use it at free of cost in connection with its businesses including, without limitation, the rights to copy, distribute, transmit, publicly display, reproduce, edit, translate and reformat the Materials and to publish your name in connection with your Materials.


Unless otherwise noted, all materials, including images, designs, icons, photographs, video clips, animation, contents etc. written and other materials that are part of the Website are copyrights, trademarks, trade dress, designs and/or other intellectual properties owned, controlled or licensed by HMID and are protected by Indonesian and/or International copyright and other intellectual property laws. Nothing contained herein shall be construed as conferring any license or right, by implications, estoppels or otherwise, under copyright or other intellectual property rights.


HMID reserves the right, in its sole discretion, to discontinue temporarily or permanently or terminate or otherwise limit your access to any or all HMID websites and the related services or any portion thereof at any time, without notice and HMID shall not be liable to you for the same.


HMID cannot promise that the Website will be uninterrupted or entirely error free. Because of the nature of the Internet, the Website is provided on an 'as is' basis and HMID will not be responsible for any reason whatsoever if the Website is unavailable for use.

In no event will HMID be liable or responsible for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of your use or inability to use or access or inability to access to the Website or any link to the Website or any other Sites of HMID or corruption/loss of Data, failure to transmit or receive any Data/materials, including loss of profit or the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence) or otherwise, even if HMID authorized representative has been advised of the possibility of such damages.


HMID makes every effort to ensure, but cannot and does not guarantee, and makes no warranties as to the accuracy, accessibility, integrity and timeliness of the contents described in the Website. The contents in the Website are meant only for information purpose and not meant to take (or refrain from making) any decision or take (or refrain from taking) any action. HMID assumes no liability or responsibility for any errors or omissions or inaccuracies in the contents of the Website and further disclaims any liability of any nature for any loss howsoever caused in connection with using the website. While HMID makes every effort to ensure that any software or information to be downloaded from the Website is free of virus, however it cannot guarantee that the software or information is free from any or all viruses. HMID is not responsible for any loss or damage howsoever caused by the software and related codes, including viruses and worms. To the fullest extent permissible pursuant to applicable laws, HMID disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. HMID does not warrant that the functions contained in the Website will be uninterrupted.


You agree to indemnify and hold harmless HMID, its parent companies, subsidiaries, affiliates, officers, directors, agents, employees, co-branders or other partners, and suppliers, from any claim, demand, action, or damage, including reasonable attorney's fees, made by any third party due to, arising out of or related to your use of the Website, your violation of the Terms & Conditions, any right of another, your connection to the Website.


The user acknowledges that the usage of the Website by the user does not constitute a joint venture, partnership, employment or agency relationship between the user and HMID , You agree not to hold yourself as a representative, agent, or employee of HMID and HMID shall not be liable for any representation, act, or omission of the user.


Any dispute relating to enforcement, interpretation or application of these terms and conditions shall be finally settled by arbitration through Indonesian National Board of Arbitration ("BANI") which domiciled at Wahana Graha, 1st and 2nd Floor, Jl. Mampang Prapatan No. 2, Jakarta Selatan 12760 under following conditions:
a. The number of arbitrators shall be 3 [three];
b. The seat, or legal place, of arbitral proceedings shall be in Indonesia; and
c. The language to be used in the arbitral proceedings shall be in Bahasa Indonesia.


The interpretation of these terms and conditions shall be governed by, construed and interpreted in accordance with, the laws of the Republic of Indonesia without regard to the conflict of law principles thereof. By using the Website, you consent that BANI in Indonesia will have exclusive jurisdiction in all disputes arising out of or relating the use of the Website.


HMID reserves the right to modify or alter or change the contents of the Website, terms, conditions or remove any of the products, promotions, services offers etc. without prior notice and it is therefore strongly recommended to regularly check the Website or Sites or contact your nearest HMID dealer before making any decisions.


The Website is only for information purposes and you could contact us via using the "Contact us" menu. But for all practical and legal purposes you are required to address your communication by certified mail to the below given address:

PT Hyundai Motor Indonesia
Wisma Mulia 1
25th Floors, Suite 2502,
Jl. Gatot Subroto No. 42
South Jakarta 12710
Phone : 021-3000 2008
Fax : 021-3000 2009