22 February 2017 – Hyundai improved dramatically in the 2017 J.D. Power Vehicle Dependability Study (VDS) with an industry-leading reduction in problems reported by owners, ranking sixth among all nameplates. Problems per 100 Hyundai vehicles declined by 25 points, or 16 percent, and Hyundai moved up 13 rank positions from 2016 in the nameplate rankings, marking the company’s best ranking ever.
“Hyundai’s dedication to product quality is a foundational part of our overall strategy. The Vehicle Dependability Study ranking demonstrates our continuous effort to be better,” said Barry Ratzlaff, vice president, customer satisfaction, Hyundai Motor America. “Quality is a priority for customers, and we’re constantly trying to improve the indicators measured by the J.D. Power Initial Quality Study (IQS) rankings, thereby improving long-term dependability.”
The Hyundai Sonata was also recognized by J.D. Power as the second place vehicle in the Midsize Car segment. Also, Hyundai achieved these results while the industry average increased by four problems per 100 vehicles.
The VDS and IQS are two of J.D. Power key quality studies.
The VDS measures problems of three-year-old vehicles, primarily in categories such as engine/transmission, driving experience and Audio/Communication/Entertainment/Navigation. A lower score means higher quality.
The IQS measures quality after 90 days of ownership. In addition, the Automotive Performance, Execution and Layout (APEAL) Study measures customer perception on the design, content, layout and performance of their new vehicles and the new Tech-Experience Index Study measures the overall customer experience with vehicle technology.
Hyundai Motor America
Hyundai Motor America, headquartered in Fountain Valley, Calif., is a subsidiary of Hyundai Motor Co. of Korea. Hyundai vehicles are distributed throughout the United States by Hyundai Motor America and are sold and serviced through more than 830 dealerships nationwide. All Hyundai vehicles sold in the U.S. are covered by the Hyundai Assurance program, which includes the 5-year/60,000-mile fully transferable new vehicle limited warranty, Hyundai’s 10-year/100,000-mile powertrain limited warranty and five years of complimentary Roadside Assistance. Hyundai Blue Link Connected Care provides owners of Hyundai models equipped with the Blue Link telematics system with proactive safety and car care services complimentary for one year with enrollment. These services include Automatic Collision Notification, Enhanced Roadside Assistance, Vehicle Diagnostic Alert, Monthly Vehicle Health Report and in-vehicle service scheduling.
For more details on Hyundai Assurance, please visit www.HyundaiAssurance.com
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About Hyundai Motor
Established in 1967, Hyundai Motor Company is committed to becoming a lifetime partner in automobiles and beyond. The company leads the Hyundai Motor Group, an innovative business structure capable of circulating resources from molten iron to finished cars. Hyundai Motor has eight manufacturing bases and seven design & technical centers worldwide and in 2016 sold 4.86 million vehicles globally. With more than 110,000 employees worldwide, Hyundai Motor continues to enhance its product line-up with localized models and strives to strengthen its leadership in clean technology, starting with the world’s first mass-produced hydrogen-powered vehicle, ix35 Fuel Cell and IONIQ, the world’s first model with three electrified powertrains in a single body type.
More information about Hyundai Motor and its products can be found at: http://worldwide.hyundai.com or http://globalpr.hyundai.com/