Privacy Policy

HMGICS Account - Privacy Policy

HMGICS Account - Privacy Policy

This Privacy Policy (the “Policy”) describes the Personal Data which Hyundai Motor Group Innovation Center in Singapore Pte. Ltd. (collectively, “HMGICS”, "Company", “we” “us” and “our” in this Policy) collects about you and that of any other individual (for e.g., alternative drivers, passengers or other users) and how HMGICS uses, discloses and protects your Personal Data.

By signing up for, logging in to and/or using your HMGICS account on any of our websites or mobile applications on which this privacy policy or a link to this privacy policy appears, you consent to the collection, use and disclosure of your Personal Data for the purposes described below, and will be bound by the terms of this Policy.

It is important that you read this Policy together with any other legal notices or terms and conditions provided or made available to you when we are collecting or processing your Personal Data, so that you are aware of how and why we are collecting and processing your Personal Data in accordance with the provisions under the Singapore Personal Data Protection Act 2012 ("PDPA").

We may update this Policy at any time, but if we do so, we will provide you with an updated copy of this Policy as soon as reasonably practical.

1. What is Personal Data and the processing of Personal Data?

For the purposes of this Policy:

“Personal Data” means data, whether true or not, about an individual who can be identified: (1) from that data; or (2) from that data and other information to which the organisation has or is likely to have access.

“process”, “processed” and “processing” means the carrying out of any operation or set of operations (whether or not by automatic means) in relation to Personal Data and includes collection, generation, creation, recording, organisation, storage, adaption or alternation, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction.

2. Who is responsible for processing your Personal Data?

Hyundai Motor Group Innovation Center in Singapore Pte. Ltd. is the organisation responsible for the processing of your Personal Data as explained in this Policy.

We have also entered into agreement(s) governing the processing of your Personal Data with the related entities within Hyundai Motor Group, our service providers, business partners and/or their respective subsidiaries.

Upon request, we will provide information on the terms of the agreement(s).

3. What is the scope of this Policy?

This Policy applies to all Personal Data collected when you sign up for, log in to and/or use your HMGICS account on any of our websites or mobile applications, which is in our possession or under our control.

This includes Personal Data in the possession of organisations which we have engaged to collect, use, disclose or process Personal Data for our purposes.

HMGICS may collect such Personal Data about you using the methods set out in section 5 of this Policy.

4. What categories of Personal Data are collected or processed?

We may collect and process the following types of Personal Data:

•  Identity and Contact Data, such as your name, age, gender, national identification number, residential address, telephone number, e-mail address, date of birth, country of nationality or residence, passport number, driving licence details, and other Personal Data concerning your identity. We only collect, use and/or disclose your passport number and other national identification information where this is required by law, or where we need to verify individual identities to a high degree of fidelity;

•  Financial and Payment Data, such as your bank account numbers, insurance and loan data, and other related billing or payment information;

•  Vehicle Data, such as vehicle registration number, car plate number and car chassis number (VIN);

•  Profile, Usage and Technical Data, such as passwords to your HMGICS Account, your preference in receiving marketing information from us, your communication preference, information about how you use our websites, mobile applications, IP address, login data(the latest login time), browser type and version and device type.

•  Mobile application data, such as analytics regarding mobile application usage and

5. How is your Personal Data collected?

When you sign up for, log in to or use your HMGICS Account on our websites or mobile applications, we use different methods to collect Personal Data about you including the following:

(a) Direct interactions

You may give us your Personal Data by:

•  Filling in forms for the registration of your HMGICS Account;

•  logging in to your Singapore Personal Access ("SingPass") and providing consent for certain information to be accessed by us;

•  corresponding with us via mobile applications and websites;

•  making a purchase or pre-booking from us;

•  booking a test drive or an experience;

•  signing up and attending events hosted by us;

•  entering into an agreement with us;

•  using the features on our websites or mobile applications;

•  requesting for marketing information to be sent to you; and

•  contacting us to give us feedback or making an enquiry.

(b) Third parties or publicly available sources.

We may receive Personal Data about you from various third parties (such as through our agents, partners or services providers or distributors, including banks, insurers and/or charging point operators) and public sources, including financial and transaction data from providers of technical, payment and delivery services.

6. For what purposes is your Personal Data processed?

Your Personal Data is generally processed by us as necessary for purposes directly related to our functions and activities.

We may collect and use your personal data for any or all of the following purposes (collectively, the "Purposes") and we may disclose your personal data to third parties where necessary for the following purposes:

•  carrying out our obligations arising from any contract entered into between you and us;

•  to provide you with services including after-sales and maintenance services;

•  to help us verify your identity for the purposes of processing and administering any membership application, registration, pre-booking, purchase or services;

•  processing, confirming, providing and charging for bookings of test drive appointments, experience appointments, new vehicle purchases and/or vehicle trade-ins;

•  to conduct market research, customer profiling and customer insights;

•  to carry out profiling and statistical analysis to improve the services provided to you, including matching the information you provide through different channels to understand how we can serve you better;

•  to enable you to log in using your HMGICS account on our websites (where applicable) and to maintain and administer your HMGICS account;

•  to inform you of changes to our programmes, policies, terms and conditions, websites updates and other administrative information;

•  to prevent, detect and investigate security incidents or breaches, crime, including fraud, and analysing and managing other risks;

•  to customise our websites and mobile applications, and their contents to your particular preferences and to send you information in relation to your HMGICS account;

•  to conduct surveys, questionnaires and requests for feedback and improving and further developing our products and services and those of our business partners;

•  processing or using your personal data in connection with any collaboration or initiative with our business partners;

•  to improve the content and security of our websites and mobile application;

•  for the development and improvement of vehicles, products and services;

•  to respond to your queries, requests, feedback and complaints;

•  for promotional, marketing and publicity purposes;

•  to assist you in creating accounts for other services offered by us, the entities within the Hyundai Group or our service providers, business providers and their subsidiaries;

•  for quality assurance, training and audit purposes;

•  to meet the requirements of any applicable laws/regulations, enforceable governmental request or court order;

•  to detect, prevent or otherwise address security or technical issues in connection with services provided through our websites or mobile applications;

•  to provide you with updates in relation to your purchase(s) from us; and/or

•  other incidental purposes related to or in connection with the above-listed purposes or for such other purposes notified to you on or before collection or use of the Personal Data.

7. With whom is your data shared?

In order to conduct our business activities including carrying out one or more of the Purposes set out in section 6 of this Policy, we may disclose your Personal Data to:

(a) Our service providers, business partners and affiliates:

Categories of Recipients	Affiliates and subsidiaries
Examples	Any companies that are owned or under the Hyundai Group, or affiliated with HMGICS
Reasons for Disclosure	To assist, operate, enhance, and fulfil services on HMGICS’ behalf

Categories of Recipients	Service providers, business partners and their subsidiaries
Examples	Companies we have partnered with, engaged or hired (for e.g., our authorised sales agents, payment processors, distributors, channel partners, mobile software developers and other service providers) to provide services such as customer support, payment processing, repair estimates, website hosting, data analysis and storage, order fulfilment and product installation, information technology and related infrastructure, message delivery, auditing and other professional services
Reasons for Disclosure	To assist, operate, and fulfil services on HMGICS’ behalf

(b) Third parties you authorise:

Categories of Recipients	Your third party service providers
Examples	Financial institutions, insurers, certified energy installers, vehicle trade-in platforms, and other service providers you may use
Reasons for Disclosure	To provide them with your personal data based on your consent to allow them to perform their evaluations or provide you with services

(c) Other third parties as required by law or other circumstances:

Categories of Recipients	Law enforcement and government agencies
Examples	Police, government ministries and statutory boards
Reasons for Disclosure	To comply with applicable laws based on our legal obligation or legitimate interests

Categories of Recipients	Others
Examples	Any person
Reasons for Disclosure	To comply with any applicable laws/regulations, enforceable governmental requests or court orders.

(d) A replacement operator or party or a prospective party to a business asset transaction:

Categories of Recipients	Related corporations and third parties
Examples	Other organisations within Hyundai Group who take over operation of the services from HMGICS; Third party purchasers of HMGICS’ business
Reasons for Disclosure	For the purposes of transfer of the services or the business asset transaction

8. Are you required to give consent or obliged to provide your data?

Unless the applicable laws or regulations allow otherwise, we will obtain consent from you for our collection, use, processing and disclosure of your Personal Data.

Where you provide Personal Data about another person other than yourself (for e.g., an alternate driver of a vehicle, passengers or other users), you represent that you have valid authority to do so and have obtained all necessary consents from such person to the collection, processing, use and disclosure by us of their Personal Data and you must make that person aware of all matters listed in this Policy.

You are not obliged to provide us with your with Personal Data and you can withdraw your consent by giving us reasonable notice at any time by contacting our Data Protection Officer at the contact details set out in section 14 of this Policy.

The withdrawal of consent or refusal to provide us with your Personal Data may result in our inability to provide the relevant products or services to you.

Please note that withdrawing consent does not affect our right to continue to collect, use and disclose your Personal Data where such collection, use and disclose without consent is permitted or required under the PDPA or applicable laws.

9. Is your Personal Data protected?

To safeguard your Personal Data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have put in place appropriate administrative, physical and technical measures to secure the storage and transmission of your Personal Data by us. Details of such measures are available upon request. We will only disclose your Personal Data internally, to our affiliates and subsidiaries, and to our authorised third party service providers or business partners on a need-to-know basis.

We take the protection of your Personal Data seriously but, unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted through our websites or mobile applications; any transmission is at your own risk.

While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

10. Is your Personal Data transferred abroad?

We may transfer your Personal Data to an overseas recipient. Your Personal Data may also be processed by employees or by other third parties operating outside of Singapore (for e.g., the European Union, Republic of Korea, Japan or the United States of America), who work for us, or by the representatives and employees of our affiliates or parent company.

However, we will only transfer your Personal Data to other countries in accordance with applicable law.

We will take reasonable steps before your Personal Data is disclosed to an overseas recipient to ensure that the overseas recipient does not breach privacy laws in connection with your Personal Data and to provide a standard of protection comparable to the protection under the PDPA.

11. What rights do you have with respect to your Personal Data and how can you exercise them?

Subject to any applicable laws and regulations, you may have the right to:

(a) Request access to your Personal Data - This enables you to request access to a copy of the Personal Data which we hold about you or information about the ways in which we use of disclose your Personal Data.

(b) Request correction to your Personal Data - This enables you to request a correction or update to your Personal Data which we hold.

(c) Request a data portability transfer of your Personal Data - If you wish to request a transfer of your Personal Data to another organisation, we may do so in a commonly used machine-readable format.

To exercise such rights, please submit your request in writing or via email to our Data Protection Officer at the contact details provided at section 14 of this Policy. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing the request. To process your request, we may request specific information from you to help us verify your identity. This is one of our measures to help safeguard your Personal Data and prevent any unauthorised access by third parties.

12. Is your Personal Data retained forever?

We will cease to retain your Personal Data when the Purposes for which we collected your Personal Data have ceased and/or when we are no longer required to continue retaining your Personal Data for any legal or business purposes.

13. How can this Privacy Policy be changed?

We reserve the right to change, modify or supplement this Policy at any time. A current version of this Policy will be posted here, and date stamped so that you are aware of when the Policy was last updated.

Please check back frequently to see any updates or changes to this Policy. If we make any material changes to this Policy, we will provide notice including by way of a banner on our websites or mobile applications.

14. How can you contact the organisation and the data protection officer?

We welcome your feedback, comments and any questions that you may have.

If you have any questions, comments or requests regarding this Policy, or would like to withdraw your consent to any use of your Personal Data, or would like to obtain access and make corrections to your Personal Data records, please contact:

Data Protection Officer

Email: privacy@HMGICS.com

Tel: +65 6335 3984

Address: 6 Eu Tong Sen Street, #11-10H, The Central, Singapore 059817.

15. Are there any other privacy policies that you should be aware of?

This Policy only applies to your HMGICS account. The privacy policies for our other products and/or services may be accessed via the following links:

•  HMGICS Website - https://www.hyundai.com/sg/

•  HMGICS Account - https://www.hyundai.com/sg/sign-in

•  Bluelink Account - https://www.hyundai.com/sg/sign-in