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Tucson and Genesis Top Respective Segments in J.D. Power Experience Study

2016.10.11 18:59:00 No. 6471


Tucson and Genesis Top Respective Segments in J.D. Power Experience Study

- J.D. Power names Tucson and Genesis highest in overall customer experience  
  with vehicle technology in the small vehicle and midsize premium segments

- Tucson ranks the highest in six evaluation categories and Genesis outperforms
  20 other vehicles to rank highest in its competitive segment

Oct. 11, 2016 – The J.D. Power 2016 U.S. Tech Experience Index StudySM, named the Tucson and Genesis highest in overall customer experience with vehicle technology in the small vehicle and midsize premium segments. The inaugural study measures owner experience, usage and interaction with driver-centric vehicle technology. Each model outperformed the competition in their respective segments, with Tucson ranking the highest in six evaluation categories – collision protection, comfort and convenience, driving assistance, entertainment and connectivity, and navigation. The Genesis outperformed 20 other vehicles to rank highest in its competitive segment. 

“Advanced safety and convenience technologies are top of mind for many drivers, and we are thrilled that our models are exceeding expectations in these crowded segments,” said Mircea Gradu, Director of Engineering & Quality, Hyundai Motor America. “From being among the first to implement and standardize leading safety technologies such as Automatic Emergency Braking and Lane Departure Warning to entertainment features including Apple CarPlay and Android Auto integration, Hyundai Motor is committed to providing better technological solutions for a better owner and driver experience.”

Tucson comes equipped with advanced safety features, including Lane Departure Warning (LDW), Blind Spot Detection (BSD), Rear Cross-Traffic Alert (RCTA), Lane Change Assist (LCA), Backup Warning Sensors and Autonomous Emergency Braking (AEB). The Tucson offers a standard five-inch color LCD display with rearview camera and touchscreen function for intuitive operation. Android Auto and Apple CarPlay are also available along with Apple Siri® “Eyes Free” integration. On the navigation-equipped Tucson, popular apps such as Pandora® Internet Radio are already integrated with the multimedia system.

Genesis employs a suite of active driver safety technologies dubbed Sensory Surround Safety™. Genesis offers Autonomous Emergency Braking (AEB), Smart Cruise Control with Lane Departure Warning (LDW) to provide extra margin of safety, Lane Keeping Assist (LKA), Blind-Spot Detection system (BSD), Electronic Stability Control (ESC), Lane Change Assist (LCA), Rear Cross-Traffic Alert (RCTA), and more. In addition, Genesis features an Emergency Steering Support Driving Mode which automatically changes the setting of Electronic Stability Control (ESC) in the direction suitable for emergency steering, to help avoid frontal crash situations. Genesis also offers an array of driver convenience technologies and entertainment/media solutions such as, Lexicon® Discrete Logic 7 Surround audio system which includes SiriusXM® Radio, HD Radio, and iPod/USB auxiliary media input jacks. An optional premium DIS navigation system for Genesis offers a 9.2-inch High Definition display, with 720p high definition (a segment first), a 64GB Solid State Drive (SSD) for multimedia, and premium Lexicon audio system.

For more information about the 2016 U.S. Tech Experience Index (TXI) Study, visit
Mircea Gradu, Director of Engineering & Quality, Hyundai Motor America, accepts 2016 U.S. Tech Experience Index trophies for the Tucson and Genesis from Mike Battaglia, Vice President of Automotive Retail Global Automotive Practice, J.D. Power. 
* J.D. Power
J.D. Power is a marketing, consumer intelligence, and data and analytics company that helps its clients measure, understand, and improve the key performance metrics that drive their growth and profitability. J.D. Power's industry benchmarks, unique data and analytics platform and reputation for independence and credibility has established the company as one of the world's most well-known and trusted providers of Voice of the Customer insights. Established in 1968, J.D. Power is headquartered in Costa Mesa, California, and has offices in North/South America, Asia Pacific, and Europe. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit

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Established in 1967, Hyundai Motor Company is committed to becoming a lifetime partner in automobiles and beyond. The company leads the Hyundai Motor Group, an innovative business structure capable of circulating resources from molten iron to finished cars. Hyundai Motor has eight manufacturing bases and seven design & technical centers worldwide and in 2015 sold 4.96 million vehicles globally. With more than 110,000 employees worldwide, Hyundai Motor continues to enhance its product line-up with localized models and strives to strengthen its leadership in clean technology, starting with the world’s first mass-produced hydrogen-powered vehicle, ix35 Fuel Cell and IONIQ, the world’s first model with three electrified powertrains in a single body type.
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Hyundai Motor America
Hyundai Motor America, headquartered in Fountain Valley, Calif., is a subsidiary of Hyundai Motor Co. of Korea. Hyundai vehicles are distributed throughout the United States by Hyundai Motor America and are sold and serviced through more than 830 dealerships nationwide. All Hyundai vehicles sold in the U.S. are covered by the Hyundai Assurance program, which includes the 5-year/60,000-mile fully transferable new vehicle limited warranty, Hyundai’s 10-year/100,000-mile powertrain limited warranty and five years of complimentary Roadside Assistance. Hyundai Blue Link Connected Care provides owners of Hyundai models equipped with the Blue Link telematics system with proactive safety and car care services complimentary for one year with enrollment. These services include Automatic Collision Notification, Enhanced Roadside Assistance, Vehicle Diagnostic Alert, Monthly Vehicle Health Report and In-Vehicle Service Scheduling.
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