Hero_Balde_Bluelink_1920x720.png

Hyundai Bluelink™

The future at your fingertips.

FAQ's.

Every vehicle equipped with a Bluelink device (modem and SIM) has its own data allowance from Singtel. However, Hyundai’s partnership with Singtel allows excess data use to be covered by remaining unused data from other Bluelink users. This data 'pool' is large enough to fully cover regular use of the services. You will not be charged anything if you go over your data allowance.

Please note that mobile data usage is at the user’s cost. Contact your smartphone service provider for information on your data allowance and fees.

Bluelink coverage is available only in those geographic areas covered by the Optus network in Australia.

Bluelink services may include features that rely on the location services provided by your mobile device or using the wireless communication networks of Optus and the Global Positioning System (“GPS”) satellite network. Not all the Bluelink services are available everywhere, particularly in remote or enclosed areas, or on all vehicles, at all times. The operation of the location services may be affected by issues outside our control, including your location, your activation or deactivation of location services on your mobile device, and services provided by your mobile telecommunications service provider. The area that you are driving in may affect the type or quality of service that we can provide to you. Additionally, some Bluelink services may not be fully available if the GPS system or other mobile device features are not working. Certain programming limitations of the GPS system may impair our ability to determine your vehicle’s precise location.

Some Bluelink services will only work if your vehicle has a working electrical system, including adequate battery power and mobile network coverage for the Bluelink device to operate.

To deactivate Bluelink services you need to:

1. Reset Bluelink to factory settings via the infotainment system - go to Bluelink in settings and select ‘Deactivate Bluelink’ and reset to factory settings; and

2. If you have connected your smartphone to your vehicle, you also need to cancel or terminate your Bluelink subscription via the Bluelink App. In the Bluelink App, go to ‘My Account’ and select ‘Terminate My Account’.

You can refer to the Bluelink User Manual or visit hyundai.com/au/en/owning/bluelink for more information. Alternatively, the new owner can contact Hyundai on 1800 186 306 for any questions or enquires.

Once the account is deactivated, the owner will receive a SMS confirming their Bluelink account is no longer active.

If you’ve sold your Hyundai and forgotten to disconnect your Bluelink account, you can still terminate your Bluelink subscription via the Bluelink App. In the Bluelink App, go to ‘My Account’ and select ‘Terminate My Account’.

You can refer to the Bluelink User Manual or you visit hyundai.com/au/en/owning/bluelink for more information. Alternately you can call us on 1800 186 306 and we answer any Bluelink questions or enquires.

It is the current owner’s responsibility to deactivate their Bluelink account with vehicle and return the Bluelink to factory settings before selling the vehicle.

If you sell your vehicle, be sure to deactivate Bluelink services. To deactivate Bluelink services you need to:

1. Reset Bluelink to factory settings via the infotainment system - go to ‘Settings’ then ‘Bluelink’ and select ‘Deactivate Bluelink and reset to factory settings’; and

2. If you have connected your smartphone to your vehicle, you also need to cancel or terminate your Bluelink subscription via the Bluelink App. In the Bluelink App, go to ‘My Account’ and select ‘Terminate My Account’.

You can refer to the Bluelink User Manual or you visit hyundai.com/au/en/owning/bluelink for more information. Alternately you can call us on 1800 186 306 and we will help to deactivate your Bluelink Services

You should also notify any new owner of the vehicle about the following matters:

a. The vehicle contains a Bluelink device (connected modem);

b. That the owner should refer to the Bluelink User Manual or visit hyundai.com/au/en/owning/bluelink. Alternatively, the new owner can contact Hyundai on 1800 186 306 for any questions or enquires.

c. The remaining term of the Complimentary Period (if any).

If your vehicle is stolen, you should first file a stolen vehicle report with the policy. Let the police know that your vehicle is equipped with vehicle tracking, as only the police can call up the call centre requesting tracking information. The call centre will coordinate with the police and provide them with the vehicle’s location information (if available) and may assist by immobilising your vehicle. Your vehicle must have a working electrical system, including adequate battery power and mobile network coverage for the Bluelink device (connected modem) to operate.

(Not available if Bluelink services are disabled or terminated.)

Due to the large number of different mobile phones on the market and continual development of devices, Hyundai cannot fully guarantee compatibility of your device with Bluelink and we recommend checking functionality of your device when connected to your vehicle.

Which mobile network provides data? Do I have a choice of mobile network provider? Hyundai partners with Singtel, the parent company of Optus, to provide SIM cards and data for Bluelink services. Bluelink coverage is available only in those geographic areas covered by the Optus network in Australia. You do not have a choice of mobile network provider as Hyundai has the arrangement with Singtel/Optus specifically for the provision of Bluelink services.

Bluelink services may include features that rely on the location services provided by your mobile device or using the wireless communication networks of Optus and the Global Positioning System (“GPS”) satellite network. Not all the Bluelink services are available everywhere, particularly in remote or enclosed areas, or on all vehicles, at all times. The operation of the location services may be affected by issues outside our control, including your location, your activation or deactivation of location services on your mobile device, and services provided by your mobile telecommunications service provider. The area that you are driving in may affect the type or quality of service that we can provide to you. Additionally, some Bluelink services may not be fully available if the GPS system or other mobile device features are not working. Certain programming limitations of the GPS system may impair our ability to determine your vehicle’s precise location.

The system is connected to the Optus 4G network. Where 4G is not available, 3G connectivity may be possible subject to the availability of, and compatibility of, the infotainment system with such networks. Otherwise, the Bluelink device (that is, the connected modem in your vehicle) will stop functioning and Bluelink services and all data transmission via the Bluelink device will cease.
At the end of the Complimentary Period, we will notify you of the terms of your subscription (including fees and payment options) for your continued use of the Bluelink services. If you notify us that you do not wish to continue to use the Bluelink services at the end of your Complimentary Period, we have the right to turn off your Bluelink device.

If you sell your vehicle, be sure to deactivate Bluelink services. To deactivate Bluelink services you need to:

1. Reset Bluelink to factory settings via the infotainment system - go to Bluelink in settings and select ‘deactivate Bluelink’ and reset to factory settings; and

2. If you have connected your smartphone to your vehicle, you also need to cancel or terminate your Bluelink subscription via the Bluelink App. In the Bluelink App, go to ‘My Account’ and select ‘Terminate My Account’.

You can refer to the Bluelink User Manual or visit hyundai.com/au/en/owning/bluelink for more information. Alternatively, the new owner can contact Hyundai on 1800 186 306 for any questions or enquires.

You should also notify any new owner of the vehicle about the following matters:

3. The vehicle contains a Bluelink device (connected modem);

4. That the owner should refer to the Bluelink User Manual or visit hyundai.com/au/en/owning/bluelink. Alternatively, the new owner can contact Hyundai on 1800 186 306 for any questions or enquires.

5. The remaining term of the Complimentary Period (if any).

If your car has Bluelink features, you will have access to Bluelink regardless of whether you are the first or subsequent owner of the vehicle provided that the subscription to Bluelink services has not expired.

If your vehicle is still registered to the previous owner, you can deactivate the previous owner’s account to that vehicle by using the deactivation feature in-vehicle. Just go to ‘Settings’ then ‘Bluelink’ and select ‘Deactivate Bluelink and reset to factory settings’.

You can refer to the Bluelink User Manual or you visit hyundai.com/au/en/owning/bluelink for more information. Alternately you can call us on 1800 186 306 and we answer any Bluelink questions or enquires.

To activate Bluelink services, follow the steps at FAQ 8 above.

Yes. When buying a used Hyundai car equipped with Bluelink, the new owner should reset the device. If your vehicle is still registered to the previous owner, you can deactivate and reset the previous owner by using the deactivation feature in-vehicle. Just go to ‘Settings’ in then ‘Bluelink’ and select ‘Deactivate Bluelink and reset to factory settings’.

You can refer to the Bluelink User Manual or you visit hyundai.com/au/en/owning/bluelink for more information. Alternately you can call us on 1800 186 306 and we will help to activate your Bluelink Services.

Communication

If you are having trouble using Bluelink and cannot be solved by referring to the Bluelink manual, you can visit hyundai.com/au/en/owning/bluelink for more information. Or call us on 1800 186 306 and we can help answer any Bluelink related questions.
Yes, Hyundai will share details of any important changes with Bluelink users before the changes will be applied.
We will send you marketing communications only with your explicit consent.
You can deactivate receipt of certain types of information in the settings or directly when receiving a pop-up.