Hyundai Tucson and Veloster on top in
J.D. Power U.S. Initial Quality Study.
The J.D. Power 2020 U.S. Initial Quality Study (IQS) ranked Hyundai Tucson as the best compact SUV in initial quality today. The Hyundai Veloster also earned the top score in the compact sporty car vehicle segment.
Additional vehicles in Hyundai’s lineup performed well, with Accent and Elantra both finishing second in their respective segments, while Santa Fe was third.
Barry Ratzlaff, chief customer officer, Hyundai Motor America and Omar Rivera, director, quality and service engineering, Hyundai Motor America accept J.D. Power IQS trophies for the Hyundai Tucson and Veloster.
“Outperforming the best vehicles in a segment is always a major milestone for Hyundai,” said Barry Ratzlaff, chief customer officer, Hyundai Motor America. “These accomplishments are a testament to the entire company’s dedication, including design, engineering, manufacturing, service, field teams and our dealer partners, to deliver the highest quality vehicles to our customers.”
The 2020 U.S. Initial Quality Study is based on responses from 87,282 purchasers and lessees of new 2020 model-year vehicles who were surveyed after 90 days of ownership. The study, which provides manufacturers with information to facilitate the identification of problems and drive product improvement, was fielded from February through May 2020.
The 2020 redesign marks the fifth generation of the study, which is now based on a 223-question battery organised into nine vehicle categories: infotainment; features, controls and displays; exterior; driving assistance (new for 2020); interior; powertrain; seats; driving experience; and climate.
For more information about the U.S. Initial Quality Study, please click here.