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Terms & Conditions

* For scheduled services only, including parts. Does not include wear and tear items: eg, brake pads. To see the full terms and conditions, please download the Hyundai Pre-Paid Service Plan PDF

Roadside assistance
Complimentary 12 months Roadside Support when you purchase a new Hyundai passenger vehicle (excluding rental buyers). Further Roadside Support extensions are available, each for 12 months from the date of a scheduled maintenance service at a participating authorised Hyundai dealer (unless vehicle is more than 108 months (9 years) from the original new car sale date, in which case entitlement to Roadside Support ends when vehicle reaches 120 months (10 years) from original new car sale date).To see the full terms and conditions of the Hyundai Roadside Support Plan, please download the PDF.

Sat Nav Update Plan
Only applies to new vehicles with factory-fitted satellite navigation. Updates are delivered annually and are complimentary if the vehicle completes a scheduled service at a participating Hyundai dealer. For i30 (2017 model onwards), updates must be undertaken within 10 years of the vehicle’s initial purchase, maximum number of 9 updates. For all other Hyundai’s updates must be undertaken within 5 years of the vehicle’s initial purchase, maximum number of 4 updates.

Lifetime Service Plan
This program covers all Hyundai passenger, SUV and light commercial vehicles from 1985 model year onwards. Eligible vehicles are entitled to standard scheduled maintenance services at participating authorised Hyundai dealers for a price not exceeding the published price for the relevant service. Entitlement applies for the lifetime of the vehicle. Prices applicable for standard scheduled maintenance services on each eligible vehicle are as published on www.hyundai.com/au/en, apply for a stated effective period only, and may change without notice. Standard scheduled maintenance services are of limited scope. Hyundai Motor Company Australia may withdraw the program, add or remove eligible vehicles or vary the program from time to time without notice.

To see the full terms and conditions of the Hyundai Lifetime Service Plan Program, please download the PDF.

Warranty
If the vehicle has been used for private and domestic purposes and is not and has not been previously used for a commercial application, including but not limited to taxi, hire, rental, courier, security, driving school, tour, bus operator or emergency vehicle. Vehicles used at any time for “commercial application”, as defined in the vehicle warranty policy, are excluded. Passenger vehicles that are or have been used for a commercial application are provided with a 5 year/130,000km warranty (whichever occurs first). An iMax that is used or has been used for a commercial application is provided with a 5 year/160,000km warranty (whichever occurs first). An iLoad is provided with a 5 year/160,000km warranty (whichever occurs first) regardless of its usage. Commercial application does not include Hyundai Genesis vehicles used for hire/limousine purposes. Refer to full warranty terms and conditions for details and exclusions found here.

Hyundai Genuine Batteries.
1. Hyundai Genuine Batteries come with a two year warranty for defects in material and workmanship commencing from the date of fitment by an authorised Hyundai dealer. Hyundai Genuine Batteries must be fitted by an authorised Hyundai dealer.

2. The following is not covered under warranty:
a. Labour for the fitment of the battery inside of the specified warranty period;
b. Batteries that are subjected to overcharging, undercharge/sulphated, misuse, abuse, modifications, incorrect application (stop/start vehicles) and under specific capacity.

3. Factory-fitted / original vehicle battery comes with a two year or 40,000 km warranty (whichever occurs first) for defects in material and workmanship. Refer to the vehicle’s service and warranty passport or visit www.hyundai.com.au/owners/terms for more details.

4. All warranty claims must be made through, and all warranty work must be carried out by, an authorised Hyundai dealer or authorised Hyundai service outlet. Please check www.hyundai.com.au to locate your nearest authorised Hyundai dealer or authorised Hyundai service outlet. All warranty claims must be supported by valid receipts evidencing the proof of purchase.

Hyundai Genuine Tyres.
Hyundai Motor Company Australia Pty Ltd (Hyundai) has partnered with Kumho Tyre Australia Pty Ltd (Kumho) to provide Hyundai Genuine Tyres (Goods). Hyundai may amend these terms and conditions from time to time without notice.

Warranty
1. The Goods come with a 6 year manufacturer’s warranty against defects from the date of production. This is based on the date stamp on the sidewalls of the Goods.

2. Hyundai and Kumho expressly disclaim all conditions and warranties (express or implied) in respect of any Goods supplied pursuant to these terms and conditions of warranty.

3. If any condition or warranty is implied into these terms and conditions pursuant to any legislation (including, but not limited to, the Competition and Consumer Act 2010 and the Australian Consumer Law contained as schedule to that Act) which prohibits the exclusion or modification of any liability under such condition or warranty, the condition or warranty is deemed to be included in these terms and conditions of warranty.

However, regardless of whether such a condition or warranty is included, Hyundai’s liability for breach of these terms and conditions will be limited, in the sole discretion of Hyundai, to:
(a) the replacement of the Goods or the supply of equivalent goods; or
(b) the payment of the cost of replacing the Goods or of acquiring equivalent goods.

4. Hyundai will not accept any claim unless:
(a) the name, identification mark and serial number is still on the Goods (where applicable);
(b) the Goods have been paid for by the customer;
(c) the customer has complied with these terms and conditions; and
(d) the Goods have been returned to an authorised Hyundai dealer or authorised Hyundai service outlet at the customer’s risk and expense.

5. Hyundai expressly disclaims responsibility for Goods which are:
(a) not fitted to standard wheels and rims required by the Tyre and Rim Association of Australia specification or by any other legally binding specification;
(b) damaged by accident or vehicle mechanical faults;
(c) used on wheels and rims out of alignment, damaged or rusty;
(d) improperly inflated or used with substitutes for air not recommended by Kumho;
(e) fitted in contravention of any statutory provisions of the Commonwealth Government or of any State or Territory; or
(f) fitted to any vehicles or derivatives thereof in contravention of Australian Design Rule No. 24 or any other design rule.

6. To the extent permitted by law, Hyundai will not be liable for any consequential loss, indirect loss, economic loss, loss of revenue or special loss or damage that may arise from any defect of a Product.

Hyundai Genuine Oil and Lubricants.
Hyundai Motor Company Australia Pty Ltd (Hyundai) has partnered with Caltex Australia Pty Ltd (Caltex) to provide Hyundai Genuine Oils and Lubricants (Products). Hyundai may amend these terms and conditions from time to time without notice.

Warranty
1. In consequence of the failure of a Product to conform to its specifications as at the time of purchase, Hyundai will:
(a) pay for parts and labour only to repair damage (if any) to a customer’s Hyundai vehicle to the extent that damage is directly caused by that failure; and
(b) pay for the cost of the replacement of the Product or the supply of an equivalent Product.

2. In respect of a claim on Hyundai for Hyundai vehicle damage Hyundai will require the customer to furnish it with satisfactory evidence demonstrating:
(a) the Hyundai vehicle meets and was operated in accordance with the manufacturer's specifications for the vehicle and was used under normal operating conditions; and
(b) the Hyundai vehicle was maintained in accordance with the manufacturer's recommendations, including compliance with oil selection, monitoring and drain recommendations. An authorised Hyundai dealer or authorised Hyundai service outlet may perform periodic oil analyses to forecast optimum oil-drain intervals and to monitor vehicle operation.

3. If in Hyundai’s reasonable opinion any wear or damage is not related to the failure of a Product to conform to its specification, Hyundai will not be liable for such wear or damage.
4. To make a claim under this warranty, the Customer must notify an authorised Hyundai dealer or authorised Hyundai service outlet promptly and in writing of the matter. In the case of vehicle damage, the customer will also need to furnish copies of maintenance reports, periodic oil analyses, submit a sample of the Product from the failed Hyundai vehicle, and make parts and operating records available for Hyundai inspection upon request.

5. Except in respect of any warranty applicable as the result of the mandatory operation of any law (including any warranty so applicable under the Competition and Consumer Act 2010), and the warranty set forth above, Hyundai makes no other warranties, commitments or undertakings, whether as to the description of the Product, its quality, merchantability, fitness for a particular purpose or otherwise.

6. To the extent permitted by law, Hyundai will not be liable for any consequential loss, indirect loss, economic loss, loss of revenue or special loss or damage that may arise from any defect of a Product.