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What is Hyundai Subscription

Hyundai Subscription is an entirely new way of getting a brand new car, without having to buy or own one. It is more flexible than traditional car ownership, and also more affordable. You can get a brand new car of your choice with zero downpayment and zero road tax. The car will be ordered specifically for you. After completing a lock-in period of 12 months, you have the option to keep using it for as long as you want (till 48 months) at a flat monthly fee - you can opt-out anytime between the 12th and 48th month, and your monthly fee will stop getting billed. And if you fall in love with your can and want to own it, you can acquire (buy) it from us at a pre-determined settlement charge. You can choose the Hyundai Subscription by month or by year. Click on the link given below to know more.

To know more about Hyundai subscription, please call us at +91 - 8929655141

Know Hyundai Subscription in detail

Monthly Subscription

Now you can drive your dream car with monthly subscription. Find out how it works.

FAQs – Monthly Subscription

  • Getting Started

    Q. What is Hyundai Subscription - By the Month ?

    Ans. Hyundai Subscription - By the Month is a monthly car subscription program. You can subscribe to your favorite car for all days or just weekdays (Mon 8 AM to Fri 8 PM every week) in your subscription period, with options of turning it on/off anytime, changing your car model whenever you want and continuing the same subscription across cities.

    Q. Which cities is Hyundai Subscription - By the Month available in?

    Ans. Hyundai Subscription - By the Month is currently available in Bangalore, Hyderabad, Mumbai, Pune, Delhi NCR, and Kolkata.

    Q. Am I eligible to use Hyundai Subscription - By the Month?

    Ans. As long as you are above 21 years of age, and have a valid driving license (for Light Motor Vehicles), that is at least 1 year old, you are welcome to use Hyundai Subscription - By the Month.

    Q. What documentation will be required?

    Ans. We will need to see one original ID proof (either PAN Card, or Passport, or Aadhar Card), plus your original driving license. Driving license printed on A4 sheet of paper (original or otherwise) will not be considered as a valid document.

    Q. What do I need to pay to get started?

    Ans. You need to pay 1 month’s subscription fee in advance, plus a refundable security deposit of INR 5,000.

    Q. Can I share my car with someone and split costs ?

    Ans. Yes, of course! You only need to let us know that you are sharing it, and send us a scanned copy of the driving license of your sharing partner/s.

    Q. Where do I need to pickup and return the car?

    Ans. Hyundai Subscription - By the Month is available at your doorstep. We will deliver the car to you and also pick it up.

  • Switching

    Q. Can I Switch Hyundai Subscription - By the Month off whenever I want?

    Ans. Yes. You just need to inform us, and your subscription will automatically conclude at the end of the month, with no further billing next month onwards

    Q. How do I Switch Hyundai Subscription - By the Month off ?

    Ans. Just place an off request at least 7 days prior to your Hyundai Subscription - By the Month off time, by calling to your dedicated concierge. We will have the car picked up from your doorstep, at your preferred date and time.

    Q. Is there any penalty associated with Switching Hyundai Subscription - By the Month off ?

    Ans. Once you Switch Hyundai Subscription - By the Month off, we will stop billing you from next month onwards. Your subscription for the last paid month will continue to be active till the end of that month.

    Q. Is there any penalty associated with cancelling the subscription ?

    Ans. In case you decide to cancel your subscription BEFORE it has started:
    - If you cancel more than 24 hours prior to the start of subscription, there will be a nominal cancellation charge of Rs 200
    - If you cancel between 24 to 3 hours prior to the start of subscription, a flat cancellation charge of Rs 5000 will be charged
    - If you cancel within 3 hours of the start of your subscription period, one month’s fee will be charged.

    Q. How do I Switch Hyundai Subscription - By the Month on again after switching off ?

    Ans. Simple. Just call your dedicated concierge, and tell her your start date and car model. Your car will be delivered to your doorstep.

  • Swapping

    Q. Can I Swap between cars?

    Ans. Yes you can, subject to availability.

    What kind of cars can I swap between?

    Ans. Between any Hyundai car models in our fleet at a cost of INR 1,000 per swap. This is how it works:

    - If you Swap to a car model that is at the same price, your monthly fee stays the same.
    - If you Swap to a car model that is priced either higher or lower from your current car model, your monthly fee would change. The monthly fee of the new car model on a pro-rata basis would apply. Swapping would be subject to availability of the car model selected, and in rare cases, we might need to request you to wait for a few days till your preferred model becomes available.

    Q. Which cities can I Switch across?

    Ans. To any city where Hyundai Subscription - By the Month services are offered (Bangalore, Hyderabad, Mumbai, Pune, Delhi NCR and Kolkata). Switching Hyundai Subscription - By the Month across cities will be subject to the availability of your preferred car model in the destination city.

    Q. How do I Swap between cars and cities?

    Ans. By calling your dedicated concierge. Please note that placing a request at least 24 hours prior would be ideal, because it will allow us to identify the best car available for you, and get it in top-shape (e.g. dry cleaning) before delivering it to you.

    Q. How frequently can I Swap?

    Ans. You can swap any number of times you want for as low as 1 day. For every Swap, you need to pay an amount of INR 1,000 per Swap.

  • Maintenance

    Q. What if I am involved in an accident? What is my liability?

    Ans. In the event of damages, your liability is limited to a maximum of Rs 10000. You will need to pay Damage Fee equivalent to the repair cost (as estimated by an authorized dealership) and downtime losses, upto a maximum of Rs 10000. This is independent of the nature and terms of the insurance cover that we have on the cars.

    Please note that the maximum liability policy is intended to benefit and protect the responsible user. In situations of irresponsible or unsafe or negligent usage, there could be discretionary exceptions to this policy, whereby the user could be liable for all damages irrespective of whether or not we are able to claim insurance in such cases. Examples of such situation include, but are not limited to:

    - When the User is not in compliance with the laws and/or with terms of the Hyundai Subscription the Month User Agreement
    - When the User is found to be under the influence of alcohol/narcotics while driving
    - When the User is over-speeding (i.e., above 125 Kms/Hr)
    - When the User is in violation of traffic rules or of the Motor Vehicles Act (for example, if the User has not paid the inter-state tax while crossing a state border)
    - When the person driving the vehicle at the time of the incident is found to be different than the user’s™ details shared with us
    - When the vehicle workshop and/or insurance company deem the damage to be consequential in nature (this will be clearly stated in the accident report).
    - Consequential damage occurs when the User continues driving the vehicle even when it is performing abnormally
    - When the number of people in the car at the time of the incident exceed the standard seating capacity of the car
    - When the incident happened in a state for which the user had failed to pay the inter-state tax while entering the state
    - When there is misrepresentation of information in the driving license and ID proof details shared by the user
    - Where there is clear evidence of extremely rash and negligent driving on the user's™ part
    - In cases where the estimated damage charges exceed the security deposit, we will request the user to pay the same at the time of returning the car. In cases of non-payment, we reserve the right of reporting it to credit bureau and reporting to other authorities or persons.
    - We avoid charging for minor damages (e.g., minor scratches and dents), and cover the vast majority of damage incidents under the maximum liability policy.
    - In cases of collision or User failure, towing and impounding charges will be paid by the User. In cases of vehicle failure, towing and impounding charges will be paid by us.

    Q. What do I do if the vehicle breaks down or if I meet with an accident?

    Ans. We will replace your car with a different one, within a week of the incident. In such cases, please notify us immediately (by calling your dedicated concierge) and we will guide you through the entire process. We will coordinate with the road-side assistance and insurance. Unless unavoidable, please do not leave the scene of the accident until proper support has arrived. You may be required to file/sign formality documents associated with the accident.

    Q. What if the car gets stolen?

    Ans. The maximum liability policy described earlier in this section will apply to theft cases also.

    Q. Who takes care of regular servicing of the car?

    Ans. We will take care of it. For all scheduled services, we will notify you 2 days in advance. We will have the car picked up from your place, get it serviced, and deliver it back to you. We will also have a flexibility of few days on the service schedule, to accommodate any specific requirements that you might have (say, if you cannot give the car for servicing for another week, that would be ok in most cases).

    Q. Who takes care of wear-and-tear or hitches in the car’s performance?

    Ans. If you face any issues with the car performance, please inform us. We will have the car picked up from your place, get it repaired, and deliver it back to you.

    Q. Does it include road-side assistance?

    Ans. Yes, we provide road-side assistance with all the cars available on the Hyundai Subscription - By the Month platform.

    Q. Are there any over speeding charges?

    Ans. For the safety of you and everyone around you, we have a speed limit of 125 Kms/Hr. In case you breach this speed limit, there will be a penalty of INR 750 for each instance of over speeding. Upon repeated over speeding, we will be compelled to withdraw services from the user.

  • Pricing

    Q. What is included in the prices?

    Ans. The Hyundai Subscription - By the Month pricing includes subscription fee, insurance and maintenance. Prices exclude fuel - we will deliver the car with a full tank, and will need you to return it with a full tank at the end of your subscription period.

    Q. What is excluded from the prices?

    Ans. The prices do not include fuel, tolls, parking and inter-state taxes.

    Q. Who pays for fuel, tolls, parking, inter-state taxes?

    Ans. You will pay for these (just like you do in your own car).

    Q. How will payment work ?

    Ans. Your monthly fee will be billed at the start of every month. You can make the payment through a credit/debit card, net banking, auto-debit setup on your credit/debit card, or through an electronic clearing arrangement with your bank.

    Q. Is there a kms limit to how much I can drive ?

    Ans. Yes, there is a monthly limit of 2500 Kms for "Subscribe For Full Month" and 1800 Kms for "Subscribe For Weekdays-Only". You can still drive beyond the kilo-meter limit, but the additional kilo-meter clocked will attract an additional charge. The Kms will accumulate, on a pro-rata basis, for the period of your subscription (e.g. if you subscribe for 6 months, you will be entitled to 15,000 Kms, beyond which there will be an additional charge per km). The extra Kms charge will vary depending on the model of the subscription.

    Q. What happens if I return the car after the end of my subscription period?

    Ans. We request you NOT to do this. Once we receive an h off request from you, we will assign the car to another user. A delay in returning the car can severely impair our ability to deliver the car on-time to the next user. To discourage this, we will be compelled to charge you twice (2x) the pro-rata fee for the delay period.

    Q. When will I get my refundable security deposit back?

    Ans. We will return your refundable security deposit within 7 days after the end of your subscription, after adjusting for any deductibles (e.g. for fuel, penalties etc.). In case your liability exceeds the amount of the refundable security deposit, then we would request you to make the balance payment within 1 day of receiving the intimation of the same from our side. Any delays in payments will attract a penalty of INR 500 per day.

  • Others

    Q. What is dedicated concierge?

    Ans. Dedicated concierge means a dedicated contact person/number for each Hyundai Subscription - By the Month subscriber, trained and prepared to handle all your requests quickly and smoothly.

    Q. What kind of registration and number plates will my car have?

    Ans. Cars will carry a black number plate, which belongs to an elite category of commercially registered cars, which can be driven by the private driving license holder.

    Q. Can I use the car for ANYTHING?

    Ans. Yes, except for commercial purposes.

    Q. What are the requirements if I drive across a state border?

    Ans. Each state has different procedures and regulations. Most states will require the car to stop at the border RTO station to pay the relevant tolls/taxes. All Hyundai Subscription - By the Month cars are equipped with original copies of the RC Card, Insurance Note, Rent-a-Cab License, and All India Permit, which will help you get through this conveniently. For many states, the state entry tax can be paid online as well, which your dedicated concierge can help you with.

    Q. Are there any restrictions to where I can travel?

    Ans. All of our cars are equipped with an All India Tourist Permit, so you are free to drive anywhere in the country. All India Tourist Permit means that the car is legally permitted to ply in any state in the country, after paying the inter-state taxes at the state borders. However, we do not permit taking these cars to Leh/Ladakh region, because of local unrest there against external cars. We also advise you to avoid bad terrains (especially in non-SUV cars) and areas affected by civil unrest.

Yearly Subscription

Get a brand new car, in an entirely new way

FAQs – Yearly Subscription

  • Flexibility

    What is subscription-By the year?

    Subscription-By the year is an entirely new way of getting a brand new car, without having to buy or own one. It is more flexible than traditional car ownership, and also more affordable. You can get a brand new car of your choice with zero downpayment and zero road tax. The car will be ordered specifically for you. After completing a lock-in period of 12 months, you have the option to keep using it for as long as you want (till 48 months) at a flat monthly fee - you can opt-out anytime between the 12th and 48th month, and your monthly fee will stop getting billed. And if you fall in love with your can and want to own it, you can acquire (buy) it from us at a pre-determined settlement charge.

    Which cities is subscription-By the year available in?

    Subscription-By the year is currently available in Bangalore, DelhiNCR, Mumbai, Pune, Hyderabad, and Kolkata.

    For how long can I keep the car?

    The minimum period of usage (i.e., the lock-in period) is 12 months. The maximum period is 48 months. At the end of 48 months, you need to either return or acquire the car. Please note that both the options (return or acquire) are available to you all the time between the 12th month

    When can I return the car?

    You can opt to return the car anytime after the 12th month of usage. The lock-in period is there because a new car will be ordered specifically for you. We understand that your lifestyle and needs change (and those changes are often hard to predict), hence you do NOT need to tell us your desired period of usage at the time of starting - you are committing to the car for only 12 months, and after that, you can decide as you go. You just need to give us 3 weeks of notice before returning the car.

    What if I want to return my car within the lock-in period?

    Returning the car before completing the lock-in period of 12 months will entail a penalty of Rs 20,000.

    Can I acquire the car from you after some months of use?

    Yes, you can acquire (buy) the car, anytime between the 12th month and the 48th month. You will need to pay a pre-determined “Settlement Charge”, which varies depending on when you choose to acquire it. See example of Hyundai Grand i10 (Magna 1.2 VTVT)

    If I decide to acquire the car, will you help me in getting it transferred to my name?

    Yes, we will help you with the documentation and processing at the RTO

    What if I want to change my car model after using it for some months?

    Subscription-By the year gives you a flexibility to experiment with different cars. Once you complete the first 12 months usage, you can return the car and get a new one from Subscription-By the year

  • Car Details

    Will this be a brand new car?

    Yes, you will get a brand new car, straight from the dealership. The car will be ordered specifically for you. Multiple car models, variants and colors are available under Subscription-By the year.

    Can I select the colour of my car?

    Yes, you can select the colour of your car. The timelines for delivering the car to you might depend on the availability of your preferred colour at the car dealerships

    Whose name will the car be registered in?

    The car will be registered in the name of PrimeMover Mobility Technologies or its supply partners.

    What will be the registration category of the car?

    The car will be registered with a black number plate. It is a premium category of commercial registration, typically used by high-end hotels and large corporate. It comes with an All India Tourist Permit.

    What accessories will I get along with the car?

    The car will come fitted with all standard accessories that the manufacturer provides as default, for the particular model and variant chosen by you. In addition, we will install a telematics device in the car, for car-safety purposes.

    Can I install my own accessories?

    Yes, you can install your own accessories, but you will need to inform us beforehand and get an email confirmation from us. You will install these accessories at your own cost. While returning the car, if the accessory can be removed without materially altering the quality and performance of the car, you can remove it. Else, you will need to return the car with the accessory. Please note that any accessories that can render the manufacture warranty null and void (either partially or fully) are absolutely prohibited.

  • Pricing & Payments

    Is there any down payment required to get the car?

    No, you don't need to pay any down payment to get the car. And not even the hefty road tax.

    What do I need to pay to get the car?

    You need to pay the for the first year’s insurance at the time of ordering the car (just like you would have bought insurance for your own car). This is typically 4-5% of the car’s ex-showroom price. And before taking its delivery, you need to pay the first month’s advance fee.

    What do I need to pay while using the car?

    You need to pay a monthly fee while using the car. You can see the monthly fee and further details by selecting the car of your choice on the home page.

    When will be the payment cycle of monthly fee?

    You will pay the first month’s fee 7 days before the delivery of your car. The date of this payment will become the billing cycle date - for subsequent months, you will need to make the payment on or before this date - we will send you an invoice 2 days prior to this. After 7 days of delay in payment (from due date), penalty of 2% of monthly fee will be charged, for every month of delay (pro-rated on the number of days of delay).

    How will payment work?

    Before taking the delivery of the car, you will need to sign a few documents (including the user agreement), and to give us a cancelled cheque of your bank account. This will allow us to set up an automatic debit mechanism on your bank account, for the next 12 months - this automatic debit will happen only as long as you are using the car. We will cancel the automatic debit once you return the car.

    What is settlement charge?

    Subscription-By the year gives you an option to acquire and keep the car if you like it. Settlement charge is the amount that you need to pay to acquire it. It varies by the car model, variant and city, and also by the time when you opt to acquire it. It is a a pre-determined charge, which you will know before signing up. See example of Hyundai Grand i10 (Magna 1.2 VTVT).

    What are the charges in case of damages?

    Your car will be covered by comprehensive insurance, to take care of damage cases. This works similarly to the zero-depreciation insurance policy that you would otherwise buy for your own car. On every case of damage, your maximum liability would be Rs 10,000 (similar to the minimum deductible that is paid in a private car insurance). This is independent of the nature and terms of the insurance cover that we have on the cars.
    In situations of irresponsible or unsafe or negligent usage, there could be discretionary exceptions to this policy, whereby you could be liable for all damages irrespective of whether or not we are able to claim insurance in such cases. Examples of such situation include, but are not limited to:
    - When the User is not in compliance with the laws and/or with terms of Subscription-By the year’s User Agreement
    - When the User is found to be under the influence of alcohol/narcotics while driving
    - When the User is in violation of traffic rules or of the Motor Vehicles Act (for example, if the User has not paid the inter-state tax while crossing a state border)
    - When the vehicle workshop and/or insurance company deem the damage to be consequential in nature (this will be clearly stated in the accident report). Consequential damage occurs when the User continues driving the car even when it is performing abnormally
    - When the number of people in the car at the time of the incident exceed the standard seating capacity of the car
    - When there is misrepresentation of information in the driving license and ID proof details shared by the user
    - Where there is clear evidence of extremely rash and negligent driving on the user’s part.

    What about the insurance?

    Insurance for the first year, and also for subsequent years (as long as you are using the car) will be paid by you, at the start of each year. We will alert you when the insurance renewal is due, you will make the payment to us, and we will buy the insurance.

    Who will pay for tolls, parking, inter-state taxes and fuel?

    You will pay for these (just like you would in your own car)

  • Maintenance

    Can I share my car with someone and split costs ?

    Yes, of course! Please treat it as your own car. But please remember that you will continue being liable for the car (and all associated incidents) even when someone else is driving it. Also, this excludes commercial usage of car (e.g., using it as a taxicab, or sub-renting it), which is not allowed.

    Are there any restrictions to where I can travel?

    You are free to drive anywhere in the country. However, we advise you to avoid bad terrains (especially in non-SUV cars) and areas affected by civil unrest.

    Are there any restrictions on what can I use the car for?

    You can use the car for pretty much all the normal requirements. Abnormal usage (e.g., speed racing, towing/pushing/propelling, transportation of goods or people on commercial basis, transportation of large/heavy/hazardous items) is not allowed.

    Is there limit on Kms driven?

    Your car will come pre-loaded with 1,500 free Kms per month. The average private car in India gets driven for less than 1,000 Kms per month, hence the free Kms will likely suffice for most of the months. Also, the unused Kms during a month can be carried forward and used later. If you exceed this limit, you will need to pay Rs 1.5/Km for the next 1,500 Kms (i.e., upto a total of 3,000 Kms/month). If you exceed 3000 Kms/month, you will need to pay a higher charge for extra Kms driven, which will vary by the car model. See extra Kms charge for all models.

    Who will take care of the maintenance of car?

    The monthly fee is inclusive of maintenance cost. All scheduled services are covered in it, and unscheduled repairs are also covered. We will pickup the car from you place, get it serviced/repaired, and deliver it back to you .
    We would recommend that you do NOT get the car repaired or serviced yourself. In unavoidable situations (e.g., breakdowns), you can get the car repaired after informing us of the situation, workshop and expenses beforehand. We will send an email confirmation authorising the repair, and we will reimburse the expenses in such cases.
    The expenses of any repair or service performed without such authorisation will not be reimbursed. Also, if such repair or service affects the manufacturer’s warranty on the car, you will be liable for the same.

    What is included in maintenance?

    1). Inclusions under maintenance:
    - All periodic maintenance as per manufacturer’s service manual
    - All running repairs which would include engine, suspension, steering, clutch, brakes, air conditioning/ heating, electrical and lighting, assemblies, sub-assemblies, wheel balancing, wheel alignment, labour, etc.
    Maintenance and servicing of all standard accessories and equipment (that come pre-fitted from the manufacturer) of the car
    - All consumables for service, maintenance and repairs
    - Tyres and battery
    2). Exclusions under maintenance:
    - Repair of punctured tyre
    - Rubbing & polishing, Teflon coating, underbody coating, body corrosion, seat dry-cleaning and other cosmetic jobs
    - Replacement and maintenance of non-standard accessories such as music system, speakers, antenna, wheel caps, side view mirrors, seat covers, mats, mud flaps, speakers, fog lamps, seat upholstery, etc.
    - Repair due to damages caused by user negligence such as running on a flat tyre, not paying heed to oil warning lamp temperature gauge, usage of adulterated or non manufacturer specified standard fuels, consequential damage due to driving post accident, etc.
    - Unusual/excess wear-and-tear (e.g., replacement of consumables such as tyres, clutch plates, brake pads and discs etc. much before their standard life is exhausted)
    - Consequential damage due to non adherence of service schedule
    - Repair or replacement of number plates
    - Pollution Under Check certification and other statutory licenses/clearances as may be required from time to time
    - To experience optimal performance from your car, we suggest that maintenance schedules, as prescribed by the manufacturer, be followed. Details on mileage and time schedules can be found in the Owner’s manual provided with your car. Often erratic/delayed maintenance schedules lead to damage to the car, which may also lead to cancellation of the warranty.

    Who takes care of wear-and-tear or hitches in the car’s performance ?

    If you face any issues with the car’s performance, please inform us immediately. We will have the car picked up from your place, get it repaired, and deliver it back to you.

    What to do if the car breaks down?

    In such cases, please inform us immediately and we will guide you through the entire process. If required, we will coordinate with the roadside assistance.

    What to do if the car meets with an accident?

    In such cases, please notify us immediately and we will guide you through the entire process. We will coordinate with the road-side assistance and insurance. Unless unavoidable, please do not leave the scene of the accident until proper support has arrived. You may be required to file/sign formality documents associated with the accident.

    Can I buy my own insurance?

    No, since we work with an empanelled set of insurance providers which makes it easier for us to get the claims processed. We will alert you when the insurance renewal is due, you will make the payment to us, and we will buy the insurance.

    What is maximum liability in case of an accident?

    On every case of damage, your maximum liability would be Rs 10,000 (similar to the minimum deductible that is paid in a private car insurance). This is independent of the nature and terms of the insurance cover that we have on the cars.

    Will Subscription-By the year provide roadside assistance too?

    Yes, roadside assistance is included. It covers:
    -Mechanical or electrical breakdown
    -Battery problems: flat battery
    -Key problems: locked keys, lost keys, or broken keys
    -Road traffic accident where the car is immobilized.

    What condition do I need to return the car in?

    After you return the car, it will be inspected to assess the wear and tear, taking into account its age and mileage. In cases of “excessive wear and tear” (that is, much beyond reasonable levels), refurbishing charges might be applicable. In case documents/ equipment/keys are missing, charges for repurchase of such items will be applicable.
    Please note that normal usage of the car is unlikely to create excessive wear and tear. For example:
    - Small scratches with a depth of upto 1 mm, and small dents (up to 20mm in diameter) are normal. But scratches that have penetrated to the base coat of paint with visible signs of corrosion, or dents of above 20 mm diameter, will count as excessive wear and tear
    - Stone chipping on the surface of headlights (not breaking the glass and not harming the function) is normal. But cracked/malfunctioning headlights will count as excessive wear and tear
    - Seats showing general usage and mild de-colouration/lines are normal, but cigarette burns or torn upholstery will count as excessive wear and tear

    In all cases, we will assess such charges in a fair and transparent manner.

  • Getting Started

    How do I get started with Subscription-By the year?

    You can select from any Hyundai Car Model available on the website. Next, you need to share some details about you, through which we will confirm your eligibility for Subscription-By the year. Once that is done, you need to pay for the first year insurance, and we will order the car for you. In most situations, we will be able to deliver the car within a month. Prior to delivery, you need to pay the first month’s advance fee

    Am I eligible?

    You will need to share some details about your work, income and address with us, to enable us to check eligibility.

    How long will it take to get the car?

    In most cases, we expect it to take around 30-45 days, from the payment of first year insurance to the delivery of the car. For car models/variants/colors that are available only after a waiting period, this could take longer. However, as a bulk buyer of cars, we will do our best to accelerate the process.

    How can I track the whole process?

    You will get regular notifications on the status of your car’s order. In addition, you will be assigned a dedicated concierge who will to help you with any specific queries

    What if I want to cancel the booking after the payment of first year insurance?

    In such a case, we will cancel your booking. We will deduct Rs 20,000 as late cancellation penalty and refund the balance amount to you.

    Do I need to be physically present for taking the delivery?

    Yes, the person whose driving license and ID proof was provided to us (while placing the booking) needs to be present for delivery.

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